Emergency Reset Appliance

kz-support · ‎12-23-2024

Hello everybody!

A had a problem - Cisco FTD 4145 cluster experienced a failure on one chassis, which caused the application to reboot on its own.

Chassis log message
2024 Dec 14 07:42:02 FP-Primary %FPRM-2-ERROR: Power-cycle blade 1 due to blade not responding with CATERR.

Could you help me find the root cause of this problem.

Thank you in advance.

marce1000 · ‎12-23-2024

- FYI https://www.cisco.com/en/US/docs/unified_computing/ucs/ts/Frame-Files-Converted-to-DITA--Do-Not-Use/TS_Server.html#wp1073945

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

kz-support · ‎12-23-2024

I've read it, but didn't understand what does it mean, and to do next with this information?

marce1000 · ‎12-23-2024

- To me , it looks like a fatal hardware problem , possibly CPU related , you need to contact TAC , the appliance may need a replacement (RMA),

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

ccieexpert · ‎12-23-2024

hello

there is no details to help troubleshoot this issue. And even with more details, it will be very hard. These kind of issues will need a much deeper analysis with Cisco TAC to understand root cause. Please open a TAC case as they were better suited for such a complex issue.