10-04-2022 08:55 PM
Hi All,
I need assistance to login using my FDM GUI. Output below are on waiting state. I can access firewall through CLI. Refer screenshot of the login page with error.
root@rg-firepower-fw:/home/admin# pmtool status | grep -i waiting
TSS_Daemon (normal) - Waiting
idhttpsd (system,gui) - Waiting
sftunnel (system) - Waiting
sfmgr (system) - Waiting
sfmbservice (normal) - Waiting
run_hm (normal) - Waiting
sfestreamer (normal) - Waiting
sfipproxy (normal) - Waiting
rrd_server (normal) - Waiting
snmpd (normal) - Waiting
ngfwManager (normal) - Waiting
SSEConnector (system) - Waiting
dhcpd (normal) - Waiting
root@rg-firepower-fw:/home/admin#
10-04-2022 09:34 PM
Is this a new firewall? Can you tell us the model and software version? Has it ever worked? If so, what changed recently?
10-04-2022 09:59 PM
It has been working perfectly. I re-imaged from ASA to FTD a year ago. Yesterday morning, i clicked on the "resync" button and that was the last time i saw FDM GUI.
10-04-2022 10:21 PM
----------------[ rg-firepower-fw ]-----------------
Model : Cisco ASA5516-X Threat Defense (75) Version 6.3.0 (Build 83)
UUID : 07f26598-103c-11ec-999a-fc79f72d69d3
Rules update version : 2018-08-23-001-vrt
VDB version : 299
10-05-2022 08:44 AM
Despite it being pretty old version, there's no good reason why the FDM GUI should stop working after a resync.
If you have a support contract, I would suggest opening a TAC case.
10-05-2022 03:14 PM
I did a restart and it came back online. all good now. thank you.
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