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FDM GUI ERROR-Unable to access web GUI for FDM

ipo.peniel_rg
Beginner
Beginner

Hi All,

I need assistance to login using my FDM GUI. Output below are on waiting state. I can access firewall through CLI. Refer screenshot of the login page with error.

ipopeniel_rg_0-1664941896366.png

 

root@rg-firepower-fw:/home/admin# pmtool status | grep -i waiting
TSS_Daemon (normal) - Waiting
idhttpsd (system,gui) - Waiting
sftunnel (system) - Waiting
sfmgr (system) - Waiting
sfmbservice (normal) - Waiting
run_hm (normal) - Waiting
sfestreamer (normal) - Waiting
sfipproxy (normal) - Waiting
rrd_server (normal) - Waiting
snmpd (normal) - Waiting
ngfwManager (normal) - Waiting
SSEConnector (system) - Waiting
dhcpd (normal) - Waiting
root@rg-firepower-fw:/home/admin#

5 Replies 5

Marvin Rhoads
VIP Community Legend VIP Community Legend
VIP Community Legend

Is this a new firewall? Can you tell us the model and software version? Has it ever worked? If so, what changed recently?

http://catb.org/~esr/faqs/smart-questions.html

It has been working perfectly. I re-imaged from ASA to FTD a year ago. Yesterday morning, i clicked on the "resync" button and that was the last time i saw FDM GUI.  

----------------[ rg-firepower-fw ]-----------------
Model : Cisco ASA5516-X Threat Defense (75) Version 6.3.0 (Build 83)
UUID : 07f26598-103c-11ec-999a-fc79f72d69d3
Rules update version : 2018-08-23-001-vrt
VDB version : 299

Despite it being  pretty old version, there's no good reason why the FDM GUI should stop working after a resync.

If you have a support contract, I would suggest opening a TAC case.

I did a restart and it came back online. all good now. thank you.

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