Firepower 1120 - ERROR: CP 0x84 MemoryTest() failures detected !!

[Brandon Matthee]

Good Day Techs

Reaching out for some advice

We are getting error on one of our firewall:

ERROR: CP 0x84 Memory Test() failures detected !!

ERROR: Memory Test() Inspect DIMM !!

Wondering if it is worthwhile to try to reseat the memory module? Or contact Cisco for RMA?

has anyone had this type of error before?

Product details

Cisco Adaptive Security Appliance Software Version 9.14(2)15 
SSP Operating System Version 2.8(1.148)
Device Manager Version 7.14(1)

Hardware:   FPR-1120, 13838 MB RAM, CPU Atom C3000 series 2000 MHz, 1 CPU (12 cores)

[balaji.bandi]

yes i would reseat the DIMM and re-do the test, if still Fails, Raise an TAC for assistance :

https://www.cisco.com/c/en/us/td/docs/security/firepower/fxos/fxos261/faults/FXOSFaultsErrorsRef/FXOS_SEMs.html

[Brandon Matthee]

Hi Balaji,

Thank you for your reply, we will definitely do the reseat first

Is any guide available how to replace/reseat the DIMM?

Thanks

[balaji.bandi]

hardware installation guide help you : - these are same like any UCS Server you can easily find DIMM in the Servers.