FMC 6.2.3.13 : the intelligent platform management interface daemon exited

[Skander27]

Hello, I have an issue, the FMC GUI is too slow (unusable), cli works fine, the health monitor of the FMC gives me this message: 

The intelligent platform management interface daemon exited 8 time(s)

The first events after a reboot:

The remediation daemon exited 1 time(s).
The health monitoring daemon exited 1 time(s).
The snort attribute update daemon exited 1 time(s).
The intelligent platform management interface daemon exited 3 time(s).

(see the print screen)

The sfipmid process is down even after i enable it, also most sensors appear unreachable (The appliance X is not sending heartbeats.)

root@Sourcefire3D:~# pmtool ProcessHealth
Received status (0): 1
0:sfipmid
0:sfipmid
0:sfipmid

root@Sourcefire3D:~# pmtool status | grep -i down
sfipmid (normal) - Down

a normal result of these commands should be:

root@Sourcefire3D:~# pmtool ProcessHealth
Received status (0): 0

root@Sourcefire3D:~# pmtool status | grep -i "down "

root@Sourcefire3D:~# pmtool status | grep -i sfipmid
sfipmid (normal) - Running 32718
Command: /usr/local/sf/bin/sfipmid -t 180 -p power
PID File: /var/sf/run/sfipmid.pid
Enable File: /etc/sf/sfipmid.run

There are a lot of syslog messages that can help like this one:

[WARN] Could not open device at /dev/ipmi0

is there any solution?

[Skander27]

I think the solution is to unplug the power cable for 1 minute but it's not possible to have someone onsite for few days!

[Cristian Matei]

Hi,

   Is this virtual/cloud or HW FMC? I've seen issues with VM's FMC's, especially with older versions. Can you try using a newer, more stable, recommended version, like 6.4.0.7? Also, ensure if it's virtual, enough powerhouse (memory and CPU) have been allocated.

Regards,

Cristian Matei.

[Marius Gunnerud]

Before pulling the power from the FMC try restarting the processes.

https://www.cisco.com/c/en/us/support/docs/security/firesight-management-center/118594-technote-firesight-00.html

[Skander27 · Accepted solution]

It's a HW FMC,
so i unplugged the power cables for 3 min and even reinserted the 2 PSUs.
It's not a commun issue but this is the solution.