FMC 6.2 No login webUI and mysqld down

[rcullum]

Possibly looks like we have db corruption. I can browse to the login URL but there is no login screen. If I run DBCheck.pl I get:

running database integrity check with the following options:
- use exception directory /usr/local/sf/etc/db_exceptions
- check refererences
- check enterprise objects
- check schema
- check required data
- log to stderr
getting filenames from [/usr/local/sf/etc/db_updates/index]
getting filenames from [/usr/local/sf/etc/db_updates/base-6.2.0]
/usr/local/sf/etc/db_exceptions/db_exceptions.yaml
Unable to run DB Check, Can't call method "selectall_arrayref" on unblessed reference at /usr/local/sf/bin/DBCheck.pl line 71

and pmtool shows mysqld is DOWN. I have tried "pmtool RestartByID mysqld" but doesn't start up. So looks like DB corruption. How can I fix this? Or can I reset the 'database' or go back to default values without re-installing FMC?

[balaji.bandi]

Look at the thread : ( Open a TAC Case) ?

https://community.cisco.com/t5/network-security/firepower-6-2-3-released/td-p/3357974

[Marius Gunnerud]

If this is a DB issue you would need to contact TAC to rebuild the DB.