FMC - Failure: Registration or CSM state are blocking Backup

[AlexanderD]

Hi,

I am facing a problem creating a backup. When I run the backup task, I get the message:

Failure: Registration or CSM state are blocking Backup

Log /var/log/backup.log

Thu Jul 29 14:57:55 2021 Mounted and chdir: /mnt/remote-storage/sf-storage/c3a738c4-e52d-11e7-9e1f-e097a58756e4/backups
Thu Jul 29 14:57:56 2021 ***********************************************
Thu Jul 29 14:57:56 2021 Backup started
Thu Jul 29 14:57:56 2021 Backup config: 1
Thu Jul 29 14:57:56 2021 Backup events: 1
Thu Jul 29 14:57:56 2021 Backup tid:
Thu Jul 29 14:57:56 2021 Backup initiated from FMC
Thu Jul 29 14:57:56 2021 Backup storage type : SSH

Thu Jul 29 14:57:56 2021 Entering: main::update_status
Thu Jul 29 14:57:56 2021 Update Task: Checking the database
Thu Jul 29 14:57:56 2021 Exiting: main::update_status
Thu Jul 29 15:00:09 2021 exit status:Registration Blocking
Thu Jul 29 15:00:09 2021 Entering: main::fail
Thu Jul 29 15:00:10 2021 Entering: main::update_status
Thu Jul 29 15:00:11 2021 Update Task: Registration or CSM state are blocking Backup
Thu Jul 29 15:00:11 2021 Exiting: main::update_status
Thu Jul 29 15:00:11 2021 Entering: main::gracefulExit
Thu Jul 29 15:00:11 2021 No child processes to end.
Thu Jul 29 15:00:11 2021 Sending SIGUSR2 to process 6804 to notify of failure
Thu Jul 29 15:00:11 2021 Received failure notification from sf-backup-inator
Thu Jul 29 15:00:22 2021 Exiting... (1)

How can I solve this problem?

[balaji.bandi]

/mnt/remote-storage/sf-storage/c3a738c4-e52d-11e7-9e1f-e097a58756e4/backups

check below thread and perform the task (make sure you undersand the commands)

https://community.cisco.com/t5/network-security/fmc-unable-to-save-a-backup-or-to-upgrade/td-p/3094446

Since you did not mentioned the version , may be some bug :

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux35510/?rfs=iqvred