01-02-2017 10:11 PM - edited 03-10-2019 06:44 AM
Please tell me which sku to choose while renewing FS-VMW-10-SW-K9 (Serial number 7361J7DE323) product
01-03-2017 02:11 AM
The 10-device FirePOWER VM license is perpetual and doesn't require renewal.
If you're asking about renewing support, the most common support contract type used with that would be CON-SAU-VMWSW10 for software application support and upgrades. You would specifiy a term for that contract - something between 12 and 60 months.
01-03-2017 02:37 AM
If I am generating quote with ccw tool, I am getting below service sku. what does this mean?
Product Number | PAK/Serial Number | Major/Minor | Service Level | Service Level Description | SKU | |
FS-VMW-10-SW-K9 | 7361J7DE323 | Major | SPAR1 | SP Base Support with HW AR Level 1 | SP-AR1-VMWSW10 | |
FS-VMW-10-SW-K9 | 7361J58F9A8 | Major | SPAR1 | SP Base Support with HW AR Level 1 | SP-AR1-VMWSW10 |
01-03-2017 02:42 AM
The SPAR1 service levels are for the Service Provider market.
01-03-2017 02:58 AM
Does the SPAR1 doesn't provide support equivalent to CON-SAU-VMWSW10?
what are the deliverables in SPAR1 and CON-SAU-VMWSW10?
I have to quote to the customer but not sure what to quote.
by default i am getting SPAR1 service level
Please help here.
01-03-2017 07:49 AM
In either case the deliverable is TAC support and entitlement to software updates. I believe the customer type dicates whether they are eligible for the SPAR1 contract type.
If you need Cisco confirmation, then I suggest opening a case with Partner helpdesk.
01-09-2017 08:26 AM
Adding to Marvin,
It looks like initially the SPAR 1 service level was configured because it provides both software updates and hardware replacement. Service level (CON-SAU-VMWSW10) is for Software Application Support plus Upgrades. Please see the below links for more information.
https://www.cisco.com/en/US/services/ps2827/ps2993/services_data_sheet0900aecd803f3d93.pdf
http://www.cisco.com/c/dam/en/us/products/collateral/cloud-systems-management/smart-net-total-care/sp-base-datasheet.pdf
Hope to help.
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