FWSM boot failure

andrey.khegay · ‎09-08-2010

Dear Sirs,

Please, help me in solving the following problem. I have 7604 router with FWSM module in module 3.

First of all the FWSM CF has been damaged, not physically. I bought the new same compact flash (size, partnumber, etc.). Downloaded the software 3.2 for FWSM, and ASDM from Cisco website. I realized that the procedure of creating new CF for FWSM is quite diffucult: creating 1-5 partitions, where 1 - is MP, and 4th - application partition. According to cisco documentation - the default boot partition is the 4th, so I partitioned from 7604 the CF into 4 partitions (partition disk1: <1-4> maximum) and copied the software and ASDM to the 4th partition (disk1:3:). Removed the CF from the router and put it into the FWSM module.

Then I typed:

7604(config)#boot device module 3 cf:4

7604#hw-module module 3 reset cf:4

In the result the following mistake monitored:

*Sep 8 05:02:22.143: %C7600_PWR-SP-4-DISABLED: power to module in slot 3 set off (Module Failed SCP dnld)

The "show module" monitored:

7604#sh module
Mod Ports Card Type                                                       Model                  Serial No.
--- ----- -------------------------------------- ------------------ ------------------------------------------------------------------
1    2 Route Switch Processor 720 (Active)               RSP720-3C-GE         JAE131885OP
2   24 CEF720 24 port 1000mb SFP                         WS-X6724-SFP        SAL1318P9RU
3    6 Firewall Module                                             WS-SVC-FWM-1       SAD1220020S
4   48 CEF720 48 port 10/100/1000mb Ethernet        WS-X6748-GE-TX      SAL1315N1VH

Mod MAC addresses                                          Hw                    Fw                       Sw              Status
--- ---------------------------------- ------ ------------ ------------ -------------------------------------------------------------------------------------
1 001c.584c.f528 to 001c.584c.f52b                  5.9              12.2(33r)SRD       12.2(33)SRD       Ok
2 0025.45f1.22a0 to 0025.45f1.22b7                  4.1              12.2(18r)S1          12.2(33)SRD       Ok
3 001f.9e53.6066 to 001f.9e53.606d                  4.2              7.2(1)                   8.7(0.22)FW2     PwrDown
4 0023.3329.c15c to 0023.3329.c18b                3.0              12.2(18r)S1          12.2(33)SRD       Ok

Mod Sub-Module                                            Model                     Serial                Hw     Status
---- --------------------------- ------------------ ----------- ------- --------------------------------------------------------------------------------
1 Policy Feature Card 3                            7600-PFC3C         JAE1318832B          1.2        Ok
1 C7600 MSFC4 Daughterboard                7600-MSFC4         JAE131780ZL          1.4        Ok
2 Centralized Forwarding Card                 WS-F6700-CFC      SAL1318PDCR         4.1       Ok
4 Centralized Forwarding Card                 WS-F6700-CFC      SAL1318P92V          4.1       Ok

Mod Online Diag Status
---- -------------------
1 Pass
2 Pass
3 Not Applicable
4 Pass

Then I typed:

7604(config)#power enable module 3

The result was the same. It power up for a while, then shut down with the same mistake:

*Sep XXXXXXXXX: %C7600_PWR-SP-4-DISABLED: power to module in slot 3 set off (Module Failed SCP dnld)

While looking through forums in searching the solution, I saw that it might cause of high temperature or low power supply, so I typed:

Router#sh power
system power redundancy mode = redundant
system power redundancy operationally = non-redundant
system power total =       2669.10 Watts (63.55 Amps @ 42V)
system power used =      1003.80 Watts (23.90 Amps @ 42V)
system power available = 1665.30 Watts (39.65 Amps @ 42V)
                        Power-Capacity PS-Fan Output Oper
PS   Type                      Watts   A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    PWR-2700-AC/4      1319.22 31.41    -         -       off
2    PWR-2700-AC/4      2669.10 63.55 OK     OK     on
                        Pwr-Allocated Oper
Fan Type                       Watts   A @42V State
---- ------------------ ------- ------ -----
1    FAN-MOD-4HS          57.54 1.37 OK
                        Pwr-Requested Pwr-Allocated Admin Oper
Slot Card-Type                Watts   A @42V Watts   A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
1    RSP720-3C-GE         310.38 7.39   310.38 7.39 on    on
2    WS-X6724-SFP         310.38 7.39   310.38 7.39 on    on
3    WS-SVC-FWM-1      171.78 4.09     -     -     on   off    (Module Failed SCP dnld)
4    WS-X6748-GE-TX      325.50 7.75   325.50 7.75 on    on

After powering up the module:

Router#sh power
system power redundancy mode = redundant
system power redundancy operationally = non-redundant
system power total =     2669.10 Watts (63.55 Amps @ 42V)
system power used =      1175.58 Watts (27.99 Amps @ 42V)
system power available = 1493.52 Watts (35.56 Amps @ 42V)
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    PWR-2700-AC/4      1319.22 31.41   -         -        off
2    PWR-2700-AC/4      2669.10 63.55 OK     OK     on
                        Pwr-Allocated Oper
Fan Type               Watts   A @42V State
---- ------------------ ------- ------ -----
1    FAN-MOD-4HS          57.54 1.37 OK
                        Pwr-Requested Pwr-Allocated Admin Oper
Slot Card-Type          Watts   A @42V Watts   A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
1    RSP720-3C-GE        310.38 7.39   310.38 7.39 on    on
2    WS-X6724-SFP        310.38 7.39   310.38 7.39 on    on
3    WS-SVC-FWM-1      171.78 4.09   171.78 4.09 on    on
4    WS-X6748-GE-TX      325.50 7.75   325.50 7.75 on    on
Router#
*Sep 8 05:02:22.143: %C7600_PWR-SP-4-DISABLED: power to module in slot 3 set off (Module Failed SCP dnld)

Router#sh env temperature
module 1 outlet temperature: 33C
module 1 inlet temperature: 29C
module 1 device-1 temperature: 37C
module 1 device-2 temperature: 38C
module 1 asic-1 (SSO-1) temp: 28C
module 1 asic-2 (SSO-2) temp: 28C
module 1 asic-3 (SSO-3) temp: 28C
module 1 asic-4 (SSO-4) temp: 28C
module 1 asic-5 (SSA-1) temp: 28C
module 1 asic-6 (HYPERION-1) temp: 28C
module 1 RP outlet temperature: 34C
module 1 RP inlet temperature: 32C
module 1 EARL outlet temperature: 36C
module 1 EARL inlet temperature: 31C
module 2 outlet temperature: 29C
module 2 inlet temperature: 30C
module 2 device-1 temperature: 29C
module 2 device-2 temperature: 32C
module 4 outlet temperature: 41C
module 4 inlet temperature: 27C

Router#sh env temperature mod 3
The module in slot 3, is either not present or not online.

Router#sh env cooling
fan-tray 1:
fan-tray 1 type: FAN-MOD-4HS
fan-tray 1 mode: Restricted-power
fan-tray 1 fan-fail: OK
chassis per slot cooling capacity: 75 cfm
ambient temperature: < 55C
module 1 cooling requirement: 35 cfm
module 2 cooling requirement: 70 cfm
module 3 cooling requirement: 30 cfm
module 4 cooling requirement: 70 cfm

I even tried to connect to FWSM via console cable to PC console port on FWSM board, according to this info: https://supportforums.cisco.com/docs/DOC-11747. But I couldn't see anything because of frequent shutdown.

I'm sure that the FWSM module still alive, cause I can clearly it's description, partnumber, serial number. And I think that all the problems because of not right compact-flash creation for FWSM module.

Please, help me in this case! Maybe you've already faced with such problem? Thank you in advance!

mirober2 · ‎09-08-2010

Hi Andrey,

The message you are seeing on the switch (%C7600_PWR-SP-4-DISABLED: power to module in slot 3 set off (Module Failed SCP dnld)) typically indicates a communication/hardware problem between the FWSM and the backplane of the chassis. There are a couple of things you can try if you haven't done so already:

1. Re-seating the module (ensure the module is seated tightly and correctly when you re-insert it).

2. Insert the module in a different slot

If these steps don't resolve the issue, you'll need to open up a TAC case to have the FWSM replaced.

Hope that helps.

-Mike

andrey.khegay · ‎09-09-2010

Thank you for advise, but I've already re-seated the module. And ensured that the module is seated tightly and correctly. Also inserted to different sllot. It didn't help.

I can't also open a TAC case cause we haven't got smartnet for it.

andrey.khegay · ‎06-16-2011

Almost a year I've tried to find the solution that would fix the problem, and everyone said "you need to open a TAC case, RMA, it's a physical problem". It's a funny thing that my homie had the same FWSM module, and I asked him to create an image of the CF card, while prophilactical works. He shared it. I've restored the image by using the most simple Unix command "dd" and Hooray! The FWSM is alive!

So thank you for advices, but I found the solution by using the "Grandpa's method"

jjwaite · ‎10-07-2012

Hello , I have exactly the same problem , but am unsure of the process using 'dd'

I have another FWSM in another 6509 and it is working fine.

but on either 6509 - when i type:- show boot device - the responce is:- Firewall Module [Mod: 9]:

no mention of cf:5 like i have seen in other posts.... Help Please

andrey.khegay · ‎10-07-2012

Hi.

hm... to view the fwsm image from CF card, you have to login to FWSM module via Session slot 9 proc 1 and use the commands like:

dir disk(0):4 or disk(0):5

bvn · ‎03-19-2014

came fwm module without CF. Please send me on my mail
bvn@bvn.su dump. Help her to reanimate

Abdelkader HASNAOUI · ‎02-05-2015

Dear Andrey,

I am experiencing the same problem on my FWSM, Is it possible to share the CF image?

Thank you in advance