GUI admin of IPS

[egain.com]

hi

I am not able to successfully start gui admin console on my MS IE browser 6.0.2. It gives me error that "Your browser does not have the required Java Plug-in. IDM requires Java Plug-in version 1.4.2 or higher. You can download the Plug-in from http://java.sun.com/j2se/1.4/download.html"

...i did ensured that i have installed this plug-ins.. Any tricks??

- on different desktop, it just shuts down my browser after i submits the login name and pwd.

Please help. Thanks.

regards

RAkesh

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[tsteger1]

Make sure you don't have multiple Java Runtime versions enabled in the browser. In the browser go to Tools>Internet Options>Advanced and ensure that only one Java is enabled (MS Java or Sun JRE).

Having multiple jvm's enabled will surely cause wacky browser behavior.

Tom S