Module sfr did not respond to session request.

seckka21 · ‎07-27-2021

Hello

I have an ASA 5525-X versio 9.8 and i am trying to install firepower module 6.2.2 but i am still having this error.

Here you are the show version and another command.

seckka21 · ‎07-27-2021

balaji.bandi · ‎07-27-2021

I am sure it should be compatable : Look at the matrix :

https://www.cisco.com/c/en/us/td/docs/security/asa/compatibility/asamatrx.html

Mod Status Data Plane Status Compatibility
---- ------------------ --------------------- -------------
sfr Recover Not Applicable

Follow below guide :

https://www.petenetlive.com/KB/Article/0001164

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

seckka21 · ‎07-27-2021

according to the matrix ASA 9.8 and Firepower 6.2.2 are compatible.i have this error when i am reimaging after the commande sw-module module sfr recover boot.

seckka21 · ‎07-28-2021

Hello

I have no solution please can you look for me i am a beginner with firepower

balaji.bandi · ‎07-28-2021

Connect the console and do the proceedure as per the document mentioned, and post complete output.

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

seckka21 · ‎07-28-2021

Hi

i am using a usb to copy the image on the ASA 5525-X with that command

copy disk1:/asasfr-5500x-boot-6.2.2-3 disk0: and the copy passed.I very on the disk0 and i see the the image.my question is that will the image asasfr-5500x-boot-6.3.0-3.img be compatible with ASA 9.8 on ASA model 5525-x?

in the matrix they said that 6.2.2 firepower version is compatible with ASA 9.8.

ciscoasa# sw-module module ips shutdown
ciscoasa# sw-module module ips uninstall
ciscoasa# reload
ciscoasa# sw-module module sfr shutdown
ciscoasa# sw-module module sfr uninstall
copy disk1:/asasfr-5500x-boot-6.2.2-3 disk0:
ciscoasa# sw-module module sfr recover configure image disk0:/asasfr-5500x-boot-6.2.2-3
ciscoasa# sw-module module sfr recover boot
the module is in recovery mode and no respond to session.
"Module sfr did not respond to session request"

seckka21 · ‎07-28-2021

To give you more information:

ciscoasa(config)# show module sfr recover
Module sfr recover parameters...
Boot Recovery Image: Yes
Image File Path: disk0:/asasfr-5500x-boot-6.2.2-3.img

**********************************************************

Cisco Adaptive Security Appliance Software Version 9.8(2)
Firepower Extensible Operating System Version 2.2(2.52)
Device Manager Version 7.8(2)

********************************

ciscoasa(config)# SHOw module sfr details
Getting details from the Service Module, please wait...
Unable to read details from module sfr

Card Type: Unknown
Model: N/A
Hardware version: N/A
Serial Number: FCH2314741E
Firmware version: N/A
Software version:
MAC Address Range: 2c4f.520a.7052 to 2c4f.520a.7052
Data Plane Status: Not Applicable
Console session: Ready
Status: Recover

************************************************

ciscoasa(config)# show inventory
Name: "Chassis", DESCR: "ASA 5525-X with SW, 8 GE Data, 1 GE Mgmt, AC"
PID: ASA5525 , VID: V06 , SN: FTX2320W0BM

Name: "Storage Device 1", DESCR: "Model Number: Micron_1100_MTFDDAK128TBN"
PID: N/A , VID: N/A , SN: MSA22010ZHL

**********************************************

ciscoasa(config)# session sfr
Opening command session with module sfr.
Module sfr did not respond to session request.

balaji.bandi · ‎07-28-2021

copy disk1:/asasfr-5500x-boot-6.2.2-3 disk0: and the copy passed.I very on the disk0 and i see the the image.my question is that will the image asasfr-5500x-boot-6.3.0-3.img be compatible with ASA 9.8 on ASA model 5525-x

6.3 is compatable.

i am wondering, the copy command really copying file ?

copy disk1:/asasfr-5500x-boot-6.2.2-3.img disk0:/asasfr-5500x-boot-6.2.2-3.img

Once this copied, can you post output :

#dir disk0:

as mentioned in the document before installing worth shutdown and uninstall.

in case like to refer any commands:

https://www.cisco.com/c/en/us/support/docs/security/asa-firepower-services/118644-configure-firepower-00.html?referring_site=RE&pos=1&page=https://www.cisco.com/c/en/us/support/security/asa-5525-x-firepower-services/model.html

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

seckka21 · ‎07-28-2021

ciscoasa# dir disk0:

Directory of disk0:/

11 drwx 4096 07:50:50 May 16 2019 log
23 drwx 4096 07:50:52 May 16 2019 crypto_archive
24 drwx 4096 07:50:56 May 16 2019 coredumpinfo
137 -rwx 108822528 10:57:36 Jul 27 2021 asa982-smp-k8.bin
138 -rwx 26970456 07:57:50 May 16 2019 asdm-782.bin
254 -rwx 41848832 14:18:03 Jul 28 2021 asasfr-5500x-boot-6.2.2-3.img
140 -rwx 33699 12:43:26 Jul 27 2021 fr_csd.po
141 -rwx 2686 12:43:28 Jul 27 2021 fr_customization.po
142 -rwx 4149 12:43:28 Jul 27 2021 fr_PortForwarder.po
143 -rwx 34638 12:43:28 Jul 27 2021 fr_webvpn.po
144 -rwx 35150 12:43:28 Jul 27 2021 ja_csd.po
145 -rwx 2927 12:43:28 Jul 27 2021 ja_customization.po
146 -rwx 4481 12:43:30 Jul 27 2021 ja_PortForwarder.po
147 -rwx 36989 12:43:30 Jul 27 2021 ja_webvpn.po
148 -rwx 3101 12:43:30 Jul 27 2021 ru_customization.po
149 -rwx 4932 12:43:30 Jul 27 2021 ru_PortForwarder.po
150 -rwx 42083 12:43:30 Jul 27 2021 ru_webvpn.po
151 -rwx 24679 12:43:34 Jul 27 2021 startup-config-new.cfg
152 -rwx 4096 11:19:16 Jul 14 2021 FSCK0000.REC
153 -rwx 0 11:19:16 Jul 14 2021 FSCK0001.REC
154 -rwx 0 11:19:16 Jul 14 2021 FSCK0002.REC
155 -rwx 0 11:19:16 Jul 14 2021 FSCK0003.REC
<--- More --->

seckka21 · ‎07-28-2021

the show module sfr details output show that session is ready but when i try to execute session sfr console the session crashes and i am no longer to open console session until i restart the ASA.

balaji.bandi · ‎07-29-2021

Appologies for the delay -

I am sure we missing some steps here, we need to do step by step by approach before we get in to next step.

Please confirm, did you try any other version 6.3.X before you move to 6.2.2 - there are some issues around (but not encountered by me).

Connect the console - start capture the logs :

#sw-module module sfr uninstall
#debug module-boot <---- this will help you to identify the issue what going wrong.
#sw-module module sfr recover configure image disk0:asasfr-5500x-boot-6.2.2-3.img
#sw-module module sfr recover boot

#session sfr console

Good vidoe :

https://www.youtube.com/watch?v=GWKqHIFMato

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

seckka21 · ‎07-29-2021

Hello

I haven't try 6.3.X because i am not sure if it is compatible with ASA version 9.8 for the model 5525-X.

balaji.bandi · ‎07-29-2021

just checking, follow the instructions, and enable debug (so we can know what is the error or post errors)

let us know when you have the information to understand the issue.

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

seckka21 · ‎07-29-2021

ciscoasa# show module sfr log console

Displaying Console Log Information for Module sfr:

***
*** EVENT: Start Parameters: Image: /mnt/disk0/vm/vm_3.img, ISO: , Num CPUs: 3, RAM: 3281MB, Mgmt MAC: 2C:4F:52:0A:70:52, CP MAC: 00:00:00:04:00:01, HDD: -drive file=/dev/md0,cache=none,if=virtio, Dev Driver: virtio
*** TIME: 13:08:28 UTC Jul 28 202

***
*** EVENT: Start Parameters Continued: RegEx Shared Mem: 32MB, Cmd Op: , Shared Mem Key: 8061, Shared Mem Size: 64, Log Pipe: /dev/ttyS0_vm3, Sock: /dev/ttyS1_vm3, Mem-Path: -mem-path /hugepages
*** TIME: 13:08:28 UTC Jul 28 2021
***
Status: Mapping host 0x2aab78600000 to VM with size 67108864
Warning: vlan 0 is not connected to host network

***
*** EVENT: Killing the Module.
*** TIME: 13:11:02 UTC Jul 28 2021
***

***
*** EVENT: Start Parameters: Image: /mnt/disk0/vm/vm_3.img, ISO: , Num CPUs: 3, RAM: 3281MB, Mgmt MAC: 2C:4F:52:0A:70:52, CP MAC: 00:00:00:04:00:01, HDD: -drive file=/dev/md0,cache=none,if=virtio, Dev Driver: virtio
*** TIME: 13:11:07 UTC Jul 28 202
<--- More --->
<--- More ---> ***
<--- More ---> *** EVENT: Start Parameters Continued: RegEx Shared Mem: 32MB, Cmd Op: , Shared Mem Key: 8061, Shared Mem Size: 64, Log Pipe: /dev/ttyS0_vm3, Sock: /dev/ttyS1_vm3, Mem-Path: -mem-path /hugepages
<--- More ---> *** TIME: 13:11:07 UTC Jul 28 2021
<--- More ---> ***
<--- More ---> Status: Mapping host 0x2aab78600000 to VM with size 67108864
<--- More ---> Warning: vlan 0 is not connected to host network
<--- More --->
<--- More --->
<--- More ---> ***
<--- More ---> *** EVENT: Killing the Module.
<--- More ---> *** TIME: 13:19:08 UTC Jul 28 2021
<--- More ---> ***
<--- More --->
<--- More --->
<--- More ---> ***
<--- More ---> *** EVENT: The module is being recovered.
<--- More ---> *** TIME: 13:19:08 UTC Jul 28 2021
<--- More ---> ***
<--- More --->
<--- More --->
<--- More ---> ***
<--- More ---> *** EVENT: Creating the Disk Image...
<--- More ---> *** TIME: 13:19:13 UTC Jul 28 2021
<--- More ---> ***
<--- More --->
<--- More --->
<--- More ---> ***
<--- More ---> *** EVENT: Disk Image created successfully.
<--- More ---> *** TIME: 13:21:39 UTC Jul 28 2021
<--- More ---> ***
<--- More --->
<--- More --->
<--- More ---> ***
<--- More ---> *** EVENT: Start Parameters: Image: /mnt/disk0/vm/vm_3.img, ISO: -cdrom /mnt/disk0/asasfr-5500x-boot-6.2.2-3.img, Num CPUs: 3, RAM: 3281MB, Mgmt MAC: 2C:4F:52:0A:70:52, CP MAC: 00:00:00:04:00:01, HDD: -drive file=/dev/md0,cache=none,if=virtio, Dev D
<--- More --->
<--- More ---> ***
<--- More ---> *** EVENT: Start Parameters Continued: RegEx Shared Mem: 32MB, Cmd Op: r, Shared Mem Key: 8061, Shared Mem Size: 64, Log Pipe: /dev/ttyS0_vm3, Sock: /dev/ttyS1_vm3, Mem-Path: -mem-path /hugepages
<--- More ---> *** TIME: 13:21:39 UTC Jul 28 2021
<--- More ---> ***
<--- More ---> Status: Mapping host 0x2aab78600000 to VM with size 67108864
<--- More ---> Warning: vlan 0 is not connected to host network
<--- More --->
<--- More --->
ciscoasa#