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servio.lara
Beginner

"Control transaction cannot be completed at this time" IPS Problem

Hi,

Yesterday the module AIP-SSM-20 of the customer for second time in the last 5 month present a error on the sensor and is just the sensor stop the analyzed of packet.

When the problem is present you can access the management interface, the interface respond de ICMP packet, you can monitoring event but  just show me the same 3 event, that show you below:

evError: eventId=1351437734660979649  vendor=Cisco  severity=error 

  originator:  

    hostId: IPS-INTERNET-BEX-1 

    appName: collaborationApp 

    appInstanceId: 485 

  time: ene 14, 2013 10:09:27 UTC  offset=-270  timeZone=GMT-04:30 

  errorMessage: Control transaction cannot be completed at this time

Messages, like this one, in the category - ct to sensorApp timed out - were logged 222 times in the last 14433 seconds.  name=errUnclassified 

The two time that this problem was happening I just reload the sensor and then it´s work again.

My question is; why the sensor stop analyzed packet?

Could be the ASA?

Best regard.

1 ACCEPTED SOLUTION

Accepted Solutions
sawgupta
Beginner

It could be a issue with IPS. You need to collect show-tech-support and contact Cisco TAC. Logs may have relevant information as to why packet inspection had stopped.

Regards,

Sawan Gupta

Thanks & Regards, Sawan Gupta

View solution in original post

1 REPLY 1
sawgupta
Beginner

It could be a issue with IPS. You need to collect show-tech-support and contact Cisco TAC. Logs may have relevant information as to why packet inspection had stopped.

Regards,

Sawan Gupta

Thanks & Regards, Sawan Gupta

View solution in original post

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