01-15-2013 06:50 AM - edited 03-10-2019 05:52 AM
Hi,
Yesterday the module AIP-SSM-20 of the customer for second time in the last 5 month present a error on the sensor and is just the sensor stop the analyzed of packet.
When the problem is present you can access the management interface, the interface respond de ICMP packet, you can monitoring event but just show me the same 3 event, that show you below:
evError: eventId=1351437734660979649 vendor=Cisco severity=error
originator:
hostId: IPS-INTERNET-BEX-1
appName: collaborationApp
appInstanceId: 485
time: ene 14, 2013 10:09:27 UTC offset=-270 timeZone=GMT-04:30
errorMessage: Control transaction cannot be completed at this time
Messages, like this one, in the category - ct to sensorApp timed out - were logged 222 times in the last 14433 seconds. name=errUnclassified
The two time that this problem was happening I just reload the sensor and then it´s work again.
My question is; why the sensor stop analyzed packet?
Could be the ASA?
Best regard.
Solved! Go to Solution.
01-15-2013 08:17 PM
It could be a issue with IPS. You need to collect show-tech-support and contact Cisco TAC. Logs may have relevant information as to why packet inspection had stopped.
Regards,
Sawan Gupta
01-15-2013 08:17 PM
It could be a issue with IPS. You need to collect show-tech-support and contact Cisco TAC. Logs may have relevant information as to why packet inspection had stopped.
Regards,
Sawan Gupta
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