SFR sensor upgrade fails readiness check

[Macster]

Hey all, 3 ASA 5516-X with sfr modules running 7.0.4 on ASA 9.16(4) with vFMC running 7.0.5 on ESXi 7.0.x latest build. When attempting to deploy the 7.0.5 upgrade patch to the sfr modules, they all fail the readiness test with the following error: RECOVERY MESSAGE: Platform architecture x86_64 is not supported. Supported architecture(s) are i386. 

Anyone?

[balaji.bandi · Accepted solution]

I believe time for Open a TAC case.

[dejan_jov1]

Hi,

I had this problem too, this is workaround from TAC that helped me:

If no upgrade was previously attempted...

Workaround on sensor:

Rename the /ngfw to /ngfw.old

mv /ngfw /ngfw.old

2. Trigger the upgrade from FMC

If an upgrade was previously attempted but failed...

Workaround on sensor:

Remove the upgrade lock:

rm -r /tmp/upgrade.lock

Rename the /ngfw to /ngfw.old

mv /ngfw /ngfw.old

Resume the upgrade via CLI:

nohup install_update.pl --resume /var/sf/updates/<upgrade_name>

[tyoung008]

Hi,

I also ran into this problem.  I had to remove the upgrade lock even though I never tried to upgrade because the Readiness Check failed.  Here is my Readiness Check error trying to upgrade from 7.0.0 to 7.0.6.

****************** FAILURE SCRIPT: 1 ***********************************
 [240208 13:27:53:521]
 SCRIPT NAME: 000_start/000_check_platform_support.sh
 RECOVERY MESSAGE: Platform architecture x86_64 is not supported. Supported architecture(s) are i386. 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Here are the exact steps from TAC:

1. SSH to SFR module.

2. expert

3. sudo su

4. rm -f /tmp/upgrade.lock

5. mv /ngfw /ngfw.old

The Readiness Check then passed, and the upgrade was successful.

Thanks,

Tom