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Ask the Expert- SD-WAN

ISR4300 Clock Signal Field Notice 64253 Migration Assistance Video

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Cisco Employee

(view in My Videos)

 

Update 10/31: For those experiencing problems playing this video: The Cisco Support Forum's video player requires both flash and 3rd party cookies. If you are experiencing problems with the video not showing up, please ensure flash is installed and enabled, and that 3rd party cookies are not disabled through your browser settings or a browser extension.

 

This video provides a demonstration of the steps needed to migrate the hardware and software components of a CiscoISR4300 Series Router as an aide for users who are doing proactive replacements of their Cisco ISR4300 Series Routersfor the FN 64253 Clock Signal Field Notice.  

 

Introduction - 0:00
Checking for what hardware needs to be migrated - 0:34
Backing up Software Components - 2:23
  Backing Up ISR Image - 2:25
    Backing Up Image to USB - 2:49
    Backing Up Image to Remote Server - 4:08
  Backing up Serial Number for License Re-Hosting - 5:24
  Backing Up Configuration - 5:56
Unracking ISR4300 - 7:07
Hardware Migration - 7:22
  Removing Hardware Components from Old Chassis - 7:25
    Removing NIMs (Network Interface Modules) and SMs (Service Modules) - 7:27
      Removing External Modules - 7:29 - 8:18
      Removing Power Supply in a ISR4351
      Removing ISR4351 POE Module - 8:34
        Re-Installing ISR4351 Front Cover - 9:22
    Opening ISR4300 Chassis - 9:54
       Opening ISR4321 Chassis - 9:57
       Opening ISR4331 Chassis - 10:34
       Opening ISR4351 Chassis - 11:11
  Removing Internal Hardware Components - 11:35
    Removing DRAM - 11:37
    Removing Internal Flash 11:55
    Removing Internal SSD - 12:24
    Removing PVDM - 12:52
    Internal Hardware Component Locations in ISR4331 - 13:21
    Removing ISR4331 POE Power Supply - 13:44
    Removing ISR4351 Internal POE GigabitEthernet Daughter card - 14:39
  Re-Installing Hardware Components into Replacement Chassis - 15:16
    Re-Installing Internal Hardware Components - 15:18
      Re-Installing DRAM - 15:20
      Re-Installing Internal Flash - 15:44
      Re-Installing internal SSD - 16:08
      Re-Installing PVDM - 16:32
      Re-Installing ISR4331 POE Power Supply - 17:00
      Re-Installing ISR4351 Internal POE GigabitEthernet Daughter card - 18:45
    Re-Installing External Modules - 19:41
      Re-Installing NIMs and SMs - 19:43
      Re-Installing ISR4351 POE Module - 20:03
      Re-Installing ISR4351 Power Supply - 20:57
Restoring Software Components to new ISR - 21:09
  Restoring Image - 21:11
  Rehosting License - 22:12
  Restoring Configuration - 25:04
Conclusion - 26:19
Credits - 26:44

15 Comments
Frequent Contributor

Hi Brett,

Is there a way to determine if our 4331 routers are affected by clock signal component failure? Cisco says the new 4331 are not affected. I would like to know what date Cisco uses as a reference to determine after that date the routers are bug free. We have received our 4431 about 6 months ago and have not deployed them yet. Can I say all our 4431s are affected and need to be replaced?

Thanks,

MK 

Cisco Employee

Hi MK,

The 4431 routers aren't impacted by this Field Notice, so none of yours would be impacted.

Beginner

Hello

Is there any way to activate licenses in my RMA while my old router still in production? Just to be ready to swap them.

In other words, if I activate RMA,  will that kill the licenses in my old router? Or take is of production?

or do you have a temporary way to activate all licenses in RMA until I take the old router of production and permanently move the licenses? 

Thanks

Not applicable

I have this same question. I have 14 of the 4331 routers to replace, and would like to see the official answer from Cisco. Was there ever a response to your inquiry?

Frequent Contributor

Hi,

We replaced ISR 4431 by 4451. We got credit for the amount we had paid for 4431 and paid the difference.

Thanks,

MK

Beginner

I contacted Cisco through my vendor, and they provided me with all the licenses keys and every time you activate one router it will take one of your old routers (Cisco just transfer the licenses. But, you have to keep in your mind while you doing this:

  • The old router in production will remain with it license until you restart it, so don’t restart it until you have the replacement ready to swap.
  • You can request temporary licenses for the old one in case the power outage that causes restart you old router before your replacement been ready to swap.
  • Check the features licensed file and compare them with what you have on the old router and make sure you have them all. Sometimes these files not cover all the features you had.

If you need any help please feel free to contact me.

Thanks

Beginner

Hi Brett,
I am not able to find the video on this page. Can you please share the latest link of this video.

Thanks

Beginner

I have a list of CISCO ISR4321 ROUTER and one CISCO ISR4331-X ROUTER.

Kindly advise if these are affected or not. These are all live in network right now.

Serial No.s : FDO2018A00R
FDO2023A09Y
FDO2021A089
FDO2024A0JS
FDO2021808B
FDO2021A081
FDO2023A09U
FDO2021A083
FDO2021A084

 

Beginner

Hi Brett,

seems the video is not available.

Can you repair this?

 

Thanks.

 

regards

Daniel

Beginner

Oh noes!  I was going to swap mine tonight and now the video is gone LOL. 

 

Please bring it back!!!

Beginner

The playback quality is bad. Is there any link to download this video?

 

Beginner

had to replace an isr4321/k9

I had purchased the appxk9 license for it afterwards. There was no pak or license to install.

I just had to do :

license boot level appxk9    (accept the license agreement when prompted)

end

license right-to-use move appxk9  

wri me

reload

 

 

so when I did the RMA, the process for porting the license for the unit covers the seck9 that was included with the original unit, but not the appx9 feature upgrade.

 

had to do :

config t

license boot level appxk9    (accept the license agreement when prompted)

end

license right-to-use move appxk9  

wri me

reload

 

 

from show ver after this :

 


Technology Package License Information:

-----------------------------------------------------------------
Technology    Technology-package           Technology-package
              Current       Type           Next reboot
------------------------------------------------------------------
appxk9           appxk9           RightToUse       appxk9
uck9             None             None             None
securityk9       securityk9       Permanent        securityk9
ipbase           ipbasek9         Permanent        ipbasek9

 

 

Hope this helps anyone who needs to add on appxk9 that they paid for.

Beginner

also , I found ssh was not enabled after this video procedure.  I had to do "crypto key generate rsa" if I wanted to ssh into the router.

 

 

 

 

Beginner

Why we need to move the old ISR memory to the new one , Do the new ISR shipped RMA replacement without memory ?

Beginner

Here is the link where you can check if your device is affected in clock issue by serial number:

 

ISR4321, ISR4331, and ISR4351 Serial Number Validation:

http://serialnumbervalidation.com/64253/cgi-bin/index.cgi

 

Tip: check the serial number of replacement device also before asking for time window. :)

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