Hi Jamie,
As mentioned in the email response earlier:
The first place to start is to look at the log files. All logs are placed in the directory as configured in “ncs.conf”. Usually these are the files to start with:
ncs-java-vm.log
- ncs.log
- devel.log
- ncserr.log
I’m guessing the issue is timeout while accessing a device? This can happen with slow devices and/or with very large configs. First ensure NSO can access the device[s].
admin@ncs(config)# devices device alu0 disconnect
admin@ncs(config)# devices device alu0 connect
The timeouts when accessing the device (connection, read, write) can be adjusted globally or per device:
admin@ncs(config)# devices global-settings read-timeout
admin@ncs(config)# devices global-settings write-timeout
admin@ncs(config)# devices global-settings connect-timeout
For per-device settings:
admin@ncs(config)# devices device alu0 read-timeout
…
Other things to consider, is this for a particular device? Or is this only for a particular configuration sequence? If the latter then it could be a NED issue. Then we collect NED traces and raise a case:
admin@ncs(config)# devices device ios0 trace raw
admin@ncs(config-device-ios0)# disconnect
admin@ncs(config-device-ios0)# connect
result true
info (admin) Connected to ios0 - 127.0.0.1:10022
A new trace file for the device will be created in the logs directory.
