Open DNS Web Filtering stopped working after update to Mac OS Catalina

[vincewhirlwind]

Hi

My issue is in the subject line. I've used Open DNS for years with scarcely a hitch, but when I updated to Catalina the other day it stopped filtering completely. I've removed my home network and re-added it, all the relevant buttons are checked, the IP address is correct, the DNS server addresses are present and correct in my Network settings. It all looks fine, but it's stopped filtering. Any ideas?

Many thanks 

Glenn

PS: I also use the optional blocking software my ISP provides. I've been using it in conjunction with Open DNS for years and it's been fine. Nonetheless, Ive switched that on and off too while troubleshooting this problem but that made no difference either way. 

[rotblitz]

Your measures were all wrong and are not part of any troubleshooting instructions.

Copy & paste the complete plain text output of the following diagnostic commands to here.
nslookup -type=txt debug.opendns.com.
nslookup whoami.akamai.net.

[vincewhirlwind]

Hello

Thank you very much for your reply - I appreciate your help. I entered those diagnostic commands into Terminal. Here is the output, as requested:

Last login: Fri Nov 27 09:00:59 on console

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

Glenn-MacBook-Pro:~ glenn$ nslookup -type=txt debug.opendns.com

Server: 208.67.222.222

Address: 208.67.222.222#53

Non-authoritative answer:

debug.opendns.com text = "server r3.lon"

debug.opendns.com text = "flags 40020 0 70 180000000000000000007950800000000000000"

debug.opendns.com text = "originid 0"

debug.opendns.com text = "actype 0"

debug.opendns.com text = "source 88.144.104.134:53303"

Authoritative answers can be found from:

Glenn-MacBook-Pro:~ glenn$ nslookup whoami.akamai.net

Server: 208.67.222.222

Address: 208.67.222.222#53

Non-authoritative answer:

Name: whoami.akamai.net

Address: 208.69.34.74

Glenn-MacBook-Pro:~ glenn$

[rotblitz]

The reason why your settings are not taking effect is that your IP address 88.144.104.134 is not registered at your dashboard at https://dashboard.opendns.com/settings/

[vincewhirlwind]

Thank you! I can see it's there but that it's greyed out. How do I register it? 

[vincewhirlwind]

Belay that request - I hit the looped arrow icon and it came good. Everything is working well again now. Thank so much, that was really helpful.

Best wishes

Glenn

[rotblitz]

Brilliant! Don’t forget to run an Updater to prevent from next occurrence of this problem.

[vincewhirlwind]

Will do :-)