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334
Views
0
Helpful
9
Replies

Sign in loop

madwifee
Level 1
Level 1
Can’t sign in like yesterday. Continually loops back. It was fixed yesterday but is now recurring. Anything we can do on the consumer end?
9 Replies 9

digim0rt4l
Level 1
Level 1

I am experiencing the same issue.

reham1
Cisco Employee
Cisco Employee

Hello,

Please clear your browser cache and try again. Instructions for flushing your web browser's cache can be found here: https://support.opendns.com/hc/en-us/articles/227988627-How-to-clear-the-DNS-Cache-

chrisr414
Level 1
Level 1

Issue still exists, I also have a login loop, this is first attempt

digim0rt4l
Level 1
Level 1

I can confidently say that clearing my browser cache has no meaningful effect on the issue at hand. It's quite unfortunate that this problem persists across all of my devices, regardless of the network I'm connected to. I've tried various troubleshooting methods, but to no avail. It's a frustrating situation, to say the least.

reham1
Cisco Employee
Cisco Employee

Hello,

If anyone is still encountering this particular problem please create a support request so we can troubleshoot the problem.

digim0rt4l
Level 1
Level 1

Support request launched. Thanks for the suggestion.

monique12
Level 1
Level 1

Same issue here.

reham1
Cisco Employee
Cisco Employee

Hello,

As suggested previously for all that are experiencing this problem still please create a support request.

cruxoooo
Level 1
Level 1

Changes in the cookie policy of some browsers seem to be the culprit. I suggest using a different browser if you want to sign in to support.opendns.com.