The "Settings" on my dashboard shows my network to be "Inactive

[jbaugh]

The "Settings" on my dashboard shows my network to be "Inactive".

How do I fix this?  I have my router's DNS addresses set to 208.67.222.222 and 208.67.220.220.

Thanks

[reham1]

Hello, 

Please create a support request.

When you do please download and run our diagnostic tool via the support article below from a computer that is experiencing the issue. When the test starts it will ask you if you want to enter in a domain to test. In this field type in www.internetbadguys.com

After the test completes, copy and paste the Diagnostic number into this ticket. If you are experiencing difficulties copying the URL from the diagnostic tool, please use the steps at http://www.take-a-screenshot.org to take a screenshot of the diagnostic tool after it finishes.

https://support.umbrella.com/hc/en-us/articles/234692027-Umbrella-Diagnostic-Tool

The following link - (https://support.umbrella.com/hc/en-us/articles/234692027) provides more information regarding the diagnostic test.

[jbaughman1]

Thank you, Reg, for your response. I’ve discovered the cause of my problem. It was a problem I created myself. When I tried to register my ip address I was informed that that ip address was already taken. After a lot of searching through old password apps I discovered that my ip was already taken because I had registered it in the past under a different email log in. When I was able to recover the old password I was able to sign in to my old account. I chose to delete that account and sign up with a new account using my new preferred email address. Everything is working fine once more.

[jbaughman1]

PS: My account was labeled “inactive” because someone (me) had an active account registered under that ip address.

[reham1]

Hello,

I am glad to hear that everything s working out