Unable to edit Web Content Filtering

[wfleitz]

I logged on to my OpenDNS dashboard for the first time in a few months and noticed that the link to edit web content filtering is gone. What's happened? I want to add some websites to my white list but now I can't find out how to edit it. Thanks in advance for any help.

[mattwilson9090]

Although the homepage and other pages have changed, the dashboard is still the same.

Once on the dashboard, click the settings tab, and click the IP address for your network. That will bring you to the Web Content Filtering page. If you aren't seeing any of that you need to open a support ticket so that an OpenDNS employee can take a look at your account for you and see what's going on.

[rotblitz]

If you don't see the "Web Content Filtering" menu item, then you may have been converted to "Premium DNS" which doesn't come with content filtering.  This may have happened because OpenDNS may have become aware that you're a business, not a home user.  Content filtering is free for home networks only.

As mattwilson9090 said, you'll have to open a support ticket to get it corrected, or upgrade to an Enterprise version if you're not a home user.

[wfleitz]

Thanks for your response. I went ahead and opened a ticket with Support. I think my account may have been changed from Home to Business.