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Getting "HTTP Status 500" message on First Login to CPO 9.6

sking1024
Level 1
Level 1

Hello all,

I ran into this same issue the last time I set up the CPO server and can't find the documentation I used to fix it.  I am attaching the associated Log file and also the text of the actual error I am getting when I try and login.

File 1 is the OpticalPortal_Log_File.  ( the error message is highlighted in yellow at the end of the file.)

File 2. is the capture of the HTTP 500 error screen.

I know this has something to do with certificates, but I'll be darned if I can remember what I did.  A little on the background of the network.  It is a closed Gov't network with no ability to gain access to the internet or dial in.

And help would be appreciated.

Steve King.

1 Reply 1

kayukovvalera
Level 1
Level 1

Hi, use this procedure:

http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/optical/9-6/user/guide/96_user_guide/96ap_troubleshooting.html

G.5.3  Cannot Connect to the Prime Optical Server

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