4.0.3 Problems after Upgrading

[snagel]

I just upgraded from 3.1.5 to 4.0.3 and now have many issues. The most important issue I need fixed is the ability to get into the System Admin and Status Monitor browser tools. The Unity services are all running and I can dial into Unity and get my voicemails but the browser tools to add/change/delete subscribers, etc. is not working. If I try to browse to the <servername or ip address>/web/sa web page I get the following error:

Unrecognized error

hr=0x80040154

From: global.asa -- Initialize()

Please see your system administrator for more details.

Does anyone have any idea on how to fix it? TAC has been not help and they want me to reload the server from scratch.

[mmitchell]

I have got the same problem. Just finished an fresh install of Uniyt 4.03 and call in and get answered but cannot access the sa. Get page cannot be displayed. I also tried to http://localhost and get a page cannot be displayed error. Appears the the web server is goofed. Any help would be appreciated

[Ginger Dillon]

Hi -

I have been following this post prior to completing my upgrade from 3.1(5) to 4.0(3) this past weekend. When I first attempted to start the SA, it was really really slow and the progress bar for the page loading appeared to stall at about 50% done. Not sure if this will help others here, but this is what I did. I stopped/restarted IIS Admin service and its dependent services (SMTP, WWW and NNTP). This fixed the slow response problem and had no further issues accessing SA.

Regards, Ginger

[5mgagnon]

Hi,

I got a customer who hit the same error today .

I solve the problem by re-executing the Message Store Configuration Wizard, who was not correclty configured in the registry (Was still using the old Ex55, while it should be configured for the new Exchange 2003.).

Notice that the "SERVERNAME_UNITY" account must be moved manually to the Exchange 2003 where you are goind to connected UNITY First .

Martin

[snagel]

I have worked with Cisco and have gotten this issue fixed. The main issue was that the Permissions Wizard didn't set all the permissions correctly. If you have any problems that show up in the permissions wizard log file after you run it fix those before moving on. If you move on and decide to fix the issues later the installation may not complete correctly. Also, if you are planning on moving from Exchange 5.5 to 2000 or 2003 do the upgrade to 4.0.3 then change Unity to either be in a mixed mode or 2000/2003 environment, don't try to change to a mixed mode environment during this upgrade. Also, there are several ES (Engineering Specials) that Cisco applied to our system that are only available through TAC. So if you are having any trouble with MWI or Emails not showing up properly please contact TAC. Hope this help everyone.