7940 and 7960 IP Phone speaker issue

[cbednare]

While on a call using the handset, if I raise the volume level up to maximum, you can hear the conversation coming through the built in speaker, as well as the handset.

Anyone know of a fix to this?

Thanks

Christopher

[Erick Bergquist]

WHat version of phoneload? I've heard of this on phoneloads prior to version 7.1(2) but you're also jacking the volume up on the phone which I've seen cause some voice issues (echo, etc) at times but not coming out speaker and handset at same time.

Try upgrading phoneload if it isn't at 7.1(2) yet.

[cbednare]

App Load ID P00305000400

Boot Load ID PC0303010100

Version 5.0(4.0)

[jdelgad2]

I have that same problem the only difference is that I dont have to raise the volume level to hear the conversation on the speaker.

Im running Call Manager 7.1.5 and phone info:

App Load ID: tnp62.8-3-1-21a.bin

Boot Load ID : SCCP42.9-2-1s

Any ideas...

[jdelgad2]

I just found this Bug: CSCsz35375.

Original 7960 and 7961 phones had same hardwiring for handset and headset, that's why is not possible to mute only one of them. 7942 and 7962 models have a different hardwiring for headset and handset, but you can go and disable the "headset/handset monitor mode" on the device settings. All is reported in the Bug.