Hello,   We have client on UCCX 11.6.2 (no ES's) and the supervisor team performance gadget is not refreshing to show new agents that logged in after the supervisor logged into finesse. The team performance gadget shows the existing agents logged in when the supervisor logged in and shows their state changes occurring on the gadget fine (ready, talking, not ready, etc) and other data changes. However if a new agent logs in they do not show up under team performance gadget until the supervisor presses F5 or refreshes the whole web page manually. The user experiences the same thing with chrome, Firefox and IE.    All the ports for finesse are open and no firewall interrupting on the desktop.    ... View more

Does anyone have a update on when the Call Manager 11.0 and 11.5 apache struts2 patch will be out? Call Manager bug is CSCvd49840 Unity Connection bug is CSCvd49841 The notice has March 31st for call manager but I am not finding 11.5.1.13900 version on CCO or any cop files. Probably will be 11.5.1 SU3? https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20170310-struts2 Thanks, Erick ... View more

Hello, Does anyone know how these SSL ciphers can be disabled in Call Manager 11.5 SU2 (12900) and other UC applications? These are showing up as weak ciphers on scans. 112 bits EDH-RSA-DES-CBC3-SHA 112 bits DES-CBC3-SHA I am not finding a command line or GUI option, or patch to modify or disable these.  Thanks,  Erick ... View more

Hello, Has anyone seen this following ccm core dump?  I'm not finding a bug on this yet for 10.5 and have searched high and low and looked over the release notes for 10.5 SU3, SU3a, SU4, SU4a and not finding something close.  Found the devices (8945 model phones) trying to register and cleared those issues up but trying to find cause for the core and restart. Reading symbols from /usr/local/cm/db/informix/lib/esql/igo4a304.so...(no debugging symbols found)...done. Loaded symbols for /usr/local/cm/db/informix/lib/esql/igo4a304.so Core was generated by `/usr/local/cm/bin/ccm'. Program terminated with signal 11, Segmentation fault. #0 StationD::getStationRegistrationProfile (this=0xe13ec010, lastSig=...) at ProcessStationD.cpp:22385 in ProcessStationD.cpp ==================================== backtrace - CUCM =================================== #0 StationD::getStationRegistrationProfile (this=0xc23ec010, lastSig=...) at ProcessStationD.cpp:22385 #1 0x095d20dc in StationD::auto_register_DbStationAutoRegisterTimer (this=0xe13ec010, s=...) at ProcessStationD.cpp:1456 #2 0x09e4956f in SdlProcessBase::inputSignal (this=0xe13ec010, rSignal=0xe3afff48, traceType=SdlSystemLog::SignalRouterThread, highPriority=0, normalPriority=0, lowPriority=0, veryLowPriority=0, lazyPriority=0, dbUpdatePriority=0) at SdlProcessBase.cpp:406 #3 0x09e4dd66 in SdlRouter::callProcess (this=0xe09fbb8, _sdlSignal=0xe3afff48, _deleteSignal=@0xe99e62ff, _traceType=SdlSystemLog::SignalRouterThread, _hp=0, _np=0, _lp=0, _vlp=0, _lzp=0, _dbp=0) at SdlRouter.cpp:257 #4 0x09e4e010 in SdlRouter::scheduler (this=0xe09fbb8) at SdlRouter.cpp:164 #5 0x09e4e50f in SdlRouter::schedulerInit (sdlRouter=0xe09fbb8) at SdlRouter.cpp:107 #6 0xf68ecb39 in start_thread () from /lib/libpthread.so.0 #7 0xf69edc2e in clone () from /lib/libc.so.6 ... View more

I've searched high and low on the internet and cisco, and not finding answer for what these console messages on a 8865 IP Phone console log mean prior to the DEAUTH. I've stumbled across some hits on linux and android boards but not finding the reason code numbers or etype numbers yet.  This is on a 8865 IP phone with 11.0.1 firmware.  What is wlanmgr(309)-wm_event_callback etype:5 ?  There are a few dozen of these messages in log prior to the DEAUTH. (a few dozen of this event_callback etype:5 )  5293 DEB Feb 03 09:40:31.480374 wlanmgr(309)-wm_event_callback etype: 5 5294 DEB Feb 03 09:40:33.485933 wlanmgr(309)-wm_event_callback etype: 5 5295 DEB Feb 03 09:40:35.491503 wlanmgr(309)-wm_event_callback etype: 5 5296 DEB Feb 03 09:40:37.497099 wlanmgr(309)-wm_event_callback etype: 5 5297 DEB Feb 03 09:40:39.502631 wlanmgr(309)-wm_event_callback etype: 5 5298 DEB Feb 03 09:40:41.508159 wlanmgr(309)-wm_event_callback etype: 5 5299 INF Feb 03 09:40:41.956920 kernel: [109357.851043] CFG80211-ERROR) wl_is_linkdown : Link down Reason : WLC_E_LINK 5300 WRN Feb 03 09:40:41.956963 kernel: [109357.851074] link down if wlan0 may call cfg80211_disconnected. event : 16, reason=1  - what is this? 5301 DEB Feb 03 09:40:41.958509 wlanmgr(309)-[process_event]: received nl80211 event: NL80211_CMD_DISCONNECT 5302 DEB Feb 03 09:40:41.958548 wlanmgr(309)-[process_event]: disconnected (by AP) 5303 DEB Feb 03 09:40:41.958695 wpa_supplicant[753]: nl80211: Drv Event 48 (NL80211_CMD_DISCONNECT) received for wlan0 5304 DEB Feb 03 09:40:41.958719 wpa_supplicant[753]: nl80211: Disconnect event 5305 DEB Feb 03 09:40:41.958740 wpa_supplicant[753]: wlan0: Event DEAUTH (12) received -- what is 12? Thanks Erick ... View more

Hello,   CUCM 10.5.2 SU1    I have a situation with some single number reach users infrequently, where out of the blue they no longer can call inbound to our system from their cell phone if it is same number as their single number reach, remote destination number.   In the CUBE debugs, Call Manager is sending a SIP 480 Temporarily not Avalable message back on the INVITE message received from all CUCM servers we have in the dial peers.  If the user does a *67 and blocks their Caller ID the call comes in the CUCM fine and answers.   If we disable SNR on the users DN and re-enable SNR for the users DN it clears the issue for a undetermined period of time, but in a few months, etc the issue reoccurs.   Has anyone seen this before?  I looked through the 10.5.2 SU2 release notes and not finding any bugs for this behavior and looked at bug search as well.    Regards, Erick ... View more

Is there a way to reset the ise web admin or get in again if the certificate expired from public ca?  Once we get in we can do new csr to correct it but we can not get web admin login now.   In all web browsers we get   secure connection failed  an error occurred during a connection to x. X.x.x.x. Peer's Certificate revoked.   We can get in the command line.   Thanks             ... View more

Does anyone know if this service can be deactivated or stopped?  Not finding much info on cisco.com on what it is used for or if it is crucial but am seeing it crash often on a few different 10.5 clusters.    The bug is not fixed yet per the bug below,    https://tools.cisco.com/bugsearch/bug/CSCul26251   SOAP Diagnostic Portal Database Service Crash on CUCM   CSCul26251 Description Symptom: SOAP - Diagnostic Portal Database Service crash Conditions: CUCM version 10.0.1.10000-12 Workaround: Even though the service stopped abruptly, service manager will restart the service automatically. No manual work arounds are required. Further Problem Description: ... View more