7960 Idle Image

[noran01]

I have an idle image setup for my end-users using 7960's. Everything works, but the biggest complaint is they lost the ability to just directly dial a number/extension and hit the dial softbutton. When the idle image is active they either have to hit the speaker phone button and/or 'exit' from the idle image then dial. Is there any way around this?

[Rob Huffman]

Hi Andrew,

This problem has existed since the idle url image method first was applied to IP Phones. I have been following along the updates and related threads for a few years now with no resolution. This is the downside of this application :(

Sorry man!

Rob

[noran01]

Rob,

After posting this i did some more digging and found a number of posts, as early as 2004, stating this issue as well. Its unfortunate there couldn't be a few additional xml parameters to fix this. It seems like the only option is to finish upgrading our entire user base to the 7970's ($$$$). thanks for the reply !