Abandon call types in Call_type_Half_Hour table

[joe_ruhnke]

Hi,

I'm trying to find what type of abandon call types are included in the abandon call summaries in the Call_type_Half_hour table in ICM.  I've searched through the scheme document and wasn't able to find the answer.  We are running ICM version 8.5.

Any help would be greatly appreciated.                  

[Gergely Szabo]

Hi,
this post belongs to the contact center section of th forum ;-)
Are you sure you want to use the Call_Type_Half_Hour table?
I mean, if you are on ICM 8.5, it's probably the Call_Type_interval table being populated. Can you please check if the CTHH is empty or not?
G.

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