ATA 186 support for CUCM 12.5

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From CSR compatibility matrix I do not see ATA 186 since version 10.5, but I understand is supported on ver 10,x 11.1 & 12.0.

My question is ATA 186 is supported on CUCM ver 12.5?

If so, do you have a link to validate it?

Thanks in advanced

Enrique

[Jaime Valencia · Accepted solution]

Products that are EOL/EOS are not tested, therefore, they're not officially supported and not listed, that's an important distinction when it comes to support and documentation.

https://www.cisco.com/c/en/us/products/unified-communications/ata-180-series-analog-telephone-adaptors/end_of_life_notice_c51-585199.html

However, you're still able to configure it in CUCM, it's still in the drop-down for devices, and if you had any kind of problem with it, that is deemed to be caused directly by the HW/SW of the ATA, TAC can tell you the product is EOS/EOL and they will not provide a fix.

If however the problem is more on CUCM, say, call routing, and you have a valid support contract for CUCM, they should try to help you.

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Jaime, as always thanks for your very useful support.

have a great day

Enrique