10-12-2006 11:33 AM - edited 03-13-2019 03:22 PM
In AC (CM 4.1), it does not properly show their forward status. Only some extensions are accurately displaying wether the phone is forwarded to a cell phone, VM, etc. I reset the Telephony Call Dispatcher service, and the firewall is locally disabled. Any other ideas?
10-12-2006 06:37 PM
CSCdx94246
Externally found minor defect: Verified (V)
Attendant Console does not show phone status of Call Forward All
Feature request
Customer wants to request the feature of showing the phone status of Call Forward All on
the Attendant Console client screen. So that the operator can desire what to do before
call transfer.
So, business unit team has mentioned that this is an expensive operation since database
queries have to be run and hence the compromise is as follows:
1. This will only be shown in the directory window and
2. When the number of entries displayed is <= 10
You may check the TCD detailed traces to see if Call status is being sent to us
12-14-2006 08:17 AM
We have absolut the same problem:
In Attendant Console (CM 4.2), it does not show their forward status.
Any solution or workaround?
Thank you
Marco
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide