Attendant Console Initialization of Call Control Failed

[albrights]

I am running two CM 4.0 servers in a centralized configuration with 7 remote sites. AC worked fine until last night. Here's what happened. I added a new location yesterday and did all the configuration to get it ready. I could not test as today was the first day with phones for testing. Last night for other reasons I had to reboot the CMs. This moring, 5 of the 7 original stores are working fine. The new store and 2 other stores now get an error when they try to login, "Initialization of call control failed". Any ideas?

[rnarayana · Accepted solution]

Hello,

Make sure on the "ac" user make sure enable cti application is checked.Also make sure that attendant console phones are associated with the ac user.

Thanks,

Radhika.

[albrights]

Thanks, that did the problem. My follow-up question is how did I lose them from the associated device list. The 2 stores that lost connectivity had been working for serveral months then lost them? Any ideas about that.

Thanks again for the help.

Stephen

[rnarayana]

Stephen,

This can happen if some one has deleted the phone and re added .I cannot think of any other reason.

Thanks,

Radhika