AutoAttendant: Use CM or Unity and why?

[jimmi1015]

Since both CM and Unity have an AutoAttendant feature, I was wondering which one is better or more appropriate to use when you have the option of using either. Thanks. Maybe Cisco will create a White Paper which discusses and compares the features between the 2 AA options.

[lnthompson]

I am not sure if I can provide an in depth analysis of the 2 AA's, but I can say that CallManager has the AA in case you don't happen to use Unity. We have enabled the AA on Unity for our Night Attendant. The gui and predefined call handlers in Unity made it more attractive for us.

[mysterx]

Unity is generally going to give you a more feature-rich auto-attendant given the flexibility of call handlers, rules based routing, schedules, etc.

It really depends on the needs of the customer, what kind of functionality do they want the Auto-attendant application to provide?