If they are using WindowsXP. Check the personal firewall settings. I would try and disable the perso...

I have integrated our CCM with a number of different Bogen paging systems by using FXO ports from ou...

I'll give this a shot:1. The existing TFTP files are going to be somewhat relevant if you are trying...

Be very VERY careful with AD integration when the AD environment is complex. A lot of it depends on ...

This would sound like an inter-digit delay problem that is from some sort of dialing plan issue, but...

Are they successful when the Plan and Type are Unknown? Is this some type of Software Defined Networ...

Make sure you are editing the Phone Number field under the 'General' tab and not the Telephone field...

I have heard that they won't officially support it, but that they do it internally. :)Basically, Cis...

Are you integrated with Domino? I know that there was a bug in our 4.0.5 implementation that require...

Consider this a warning. I recommend that you talk them out of AD.

In the script you should use the IPCC Express > Get Reporting StatisticQuery the Field : Logged-In R...

I don't suppose you would share that ASP page so I have something to work off of?

Can anyone confirm why DTMF tones can't be passed from the Dial-Pad in CAD when transferring a call?...

My agents are requesting the ability to see what other agents are logged into the queue and their ph...

I need to clarify that I DO have a 'End' step defined for the Successful step. I just didn't when th...