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admin_2
Level 3
Level 3

Can Unity server have 2 different AAs or IVR flows? Let's say I have two phone lines for Unity , one is A, one is B. When user dial A, they hear one IVR.If dial B, they'll hear different one.<br><br>

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yes, you can do this with routing rules based on the dialed number if you like. You can create as many call handlers in as many levels as you like to accomodate this. Be aware there's no easy way to "segement" the directory such that calls have no access to company A's vs. company B's handlers/subscribers but you can create as many audio text trees as you like and route to them automatically using routing rules.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)