AvConvMsg_MC Error ID 10002

[gmen667]

Hello<br><br>While looking at the Event Viewer log I noticed a few entries. Is this something benign or should I be concerned?<br>Setup:<br>CM 3.2(1) 2 Server, Primary and Secondary<br>TSP 6.0(1)<br>Unity 3.1(3)<br>500+ IP Phones<br><br>Error Message (1 of 4 just like it)<br>Handler [MSanchez] is using an extenstion [5235] that is being used by another handler on line 6129 in file e:\views\Unity3.1.2.41\un_Conv2\AvConvPhoneHandler\AvConvPHGreetingSvr\AvSPlayGreeting.cpp <br>Running conversation PHGreeting on Port 1 <br><br><br><br>Is there a fix for this or anything of the sort?<br><br>Thanks again for all your help.<br><br><br>-G<br><br>

[#2]

Did the other messages say the same extension? This sounds like you have more than one mail user and/or handler using the same DTMF_ID. Not the end of the world but definitely something you want to fix.

When this error comes up there should be an entry for each conflicting object logged together so you can track down which users/handlers are conflicting and resolve the overlap. This is most common in a multiple Unity environement where you have a dialing domain in use since there are often lags between replication times in the directory. The Unity SA and import tools will prevent you from adding duplicate IDs in most scenarios so this normally isn't possible.

I've been meaning to add DTMFID conflict checking to dbWalker but I haven't had the cycles to come back around to it yet...


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[gmen667]

Jeff-

I checked the settings out on the phone and also looked at the extensions. 6129 is not a subscribers line and is no where in the system nor found on an IP Phone on Call Manager.

I have noticed similiar messages on event viewer like this, but they all have the same line 6129 message showing up, any thoughts?


Any ideas on how to fix this?


Thanks :)

[#4]

"line 6129" is referring to a line of code in a source file rather than a phone DN. The system probably has multiple entries with the same DTMFAccessID in the DTMF table in SQL, or like Jeff mentioned before, multiple call handlers with the same DTMF ID. Might want to get TAC to assist in cleaning this up.

Steve Olivier
Software Engineer
Cisco Systems

[gmen667]

Will do, thanks again :)

[gmen667]

TAC corrected
Bug ID CSCdw94866
Ran the SQL script and problem solved


note-Posted as reference to others who have recieved this message.


Thanks again :)

[#7]

5235 is the extension number it's barking about...

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)