B-ACD on IOS getting strange sound

[ilyaavers]

Hi!

I'm trying to configure basic AA on IOS using Cisco's public TCL scripts. Here is my config:

application

service aa flash:/app-b-acd-aa-2.1.2.2.tcl

paramspace english index 0

param menu-timeout 1

param dial-by-extension-option 9

param handoff-string aa

paramspace english language en

param max-time-vm-retry 10

param aa-pilot 15672579882

param max-extension-length 4

paramspace english location flash:/

param second-greeting-time 30

param welcome-prompt _bacd_welcome.au

param number-of-hunt-groups 1

param call-retry-timer 10

param max-time-call-retry 10

param voice-mail 2077

param service-name call_queue

!

service queue flash:/app-b-acd-2.1.2.2.tcl

param queue-len 10

param aa-hunt1 7701

param queue-manager-debugs 0

param number-of-hunt-grps 1

dial-peer voice 1567258 voip

service aa

session protocol sipv2

incoming called-number 15672579882

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

All seems to be OK, but caller hears strange "scratch" sound instead of greeting. *.au files are OK, and playing correctly on computer.

You can check it out yourself - there is real number on dialpeer.

deb voip appl script:

*Jun 22 17:20:50.510: //4//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<

*Jun 22 17:21:04.358: //359//TCL :/tcl_PutsObjCmd:

proc init_perCallvars

*Jun 22 17:21:04.358:

*Jun 22 17:21:04.358: //359//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++

[paolo bevilacqua]

You cannot record .au files straight on the PC, router wants a special format not easy to prepare.

You can record them from any phone with a recorder script that I wrote:

http://pbevila.fastmail.fm/public/

[ilyaavers]

excuse me, but this au files from Cisco distributed tar arhive with b-acd files.

[paolo bevilacqua]

Have you tried your recorded files before the cisco files ?

[ilyaavers]

Now it works with Cisco's files, I'm played with configuration and router reloads...

The second q. is: how to get G729 encoded files? I need it in production environment instead of G711ulaw.

Googling does not gave me much interesting...

[paolo bevilacqua]

Why do you need g729 files ?

[ilyaavers]

I have a g729 SIP PSTN connection and the ip-phones in few offices everywhere with g729 to avoid transconding and save bandwith.

The only place where I'm using g711 is one unity express module in central office.

[paolo bevilacqua]

You can use some software like cooledit. Note, "save as" is not enough, you must use the actual recoding function.