blank page

gec5741023 · ‎11-21-2011

I just tried to log into my cisco digital media player and I cannot. All I get is a blank page. I tried to restart the web services, I rebooted the server and also tried shutting the server completely down and bringing it back up. I still only get a blank page when trying to access the web interface. I did a "view source" on the page and all i'm getting is the following.

<html>
	<head>
	</head>
	<body>
	</body>
	</html>

This is the first issue I've had getting into the interface.

Thanks in advance!

sdhanral · ‎11-22-2011

Glen,

I assume you have the issue with Digital Media Manager and not the Digital Media Player as indicated above. What is the URL you are using to log into the Web Interface ? What is the code version running on the DMM ?

You should be using https://:8443

Let me know.

Thanks,

Sagar Dhanrale

gec5741023 · ‎11-22-2011

Yes it's when trying to get on our DMM not the players. I have not had any issues for months getting into this. Just as of yesterday when I try to get into it either http://FQDN of DMM I get the blank page also if I try to go http://ipaddress of dmm. If I add the port :8443 it seems to download a file. I don't know what the file is. it's jut 4kb in size and has no extention. Like I said this has been working for months up until now.

EDIT. Well I seem to be able to get to the interface if I add in port :8080 wich is strange. I didn't need to do that before seeing I am internal on our network?

sdhanral · ‎11-22-2011

You are correct that behavior is because you are probably using HTTP and Port 8443 , Please use HTTPS and port 8443 for secure communication. You will get prompted to download a file since there is a mismatch (HTTP and 8443 instead of HTTP and 8080) The DMM uses Apache server internally , the default port for Apache (HTTP) is port 8080 and HTTPS is 8443.

This is documented in the End Users guide :

http://www.cisco.com/en/US/partner/docs/video/digital_media_systems/5_x/5_2/dmm/user/guide/admin/welcome.html

Use HTTPS and specify port 8443

OR

Use

HTTP

and specify port

8080

—

which redirects immediately to the secured HTTPS connection

If this answers your question : Please mark the thread as "Answered"