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broadcast hunt group in 4.0(1)sr2a

pwlnw
Level 1
Level 1

I configure pilot point,add name of this (pavlos) to the acserver.properties as BROADCAST_HUNTING_PILOT,

after this ,ALL calls to broadcast pilot are sended to MOH .

Other hunting algorims works ok !

What I configure wrong ?

Here is some debug output :

01:03:02.040 DEBUG DN: 1021 Set: Active

01:03:02.040 DEBUG DN: 555 Set: Ringing

01:03:02.072 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 CallActiveEv [#14]

01:03:02.072 INFO ACPilotRP: 555: CallID: 16777577 ConnCreatedEv

01:03:02.072 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 ConnInProgressEv 555 [#16]

01:03:02.072 INFO ACPilotRP: 555: CallID: 16777577 CallCtlConnOfferedEv

01:03:02.072 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 ConnConnectedEv 1021 [#19]

01:03:02.087 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 ConnAlertingEv 555 [#21]

01:03:02.087 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 CallCtlConnAlertingEv 555 [#22]

01:03:02.087 INFO ACPilotRP: 555: CallID: 16777577 TermConnCreatedEv

01:03:02.087 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 TermConnRingingEv pavlos [#24]

01:03:02.087 INFO ACPilotRP: 555: CallID: 16777577 CallCtlTermConnRingingEv

01:03:02.103 INFO ACRoutePoint: Got CiscoMediaOpenLogicalChannelEv

01:03:02.119 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 ConnConnectedEv 555 [#27]

01:03:02.119 INFO ACPilotRP: 555: CallID: 16777577 CallCtlConnEstablishedEv

01:03:02.119 INFO ACHuntGroupSessions: informCall: 16777577 Action: 1

01:03:02.119 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 TermConnActiveEv pavlos [#29]

01:03:02.119 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 CallCtlTermConnTalkingEv pavlos [#30]

01:03:02.119 INFO ACRoutePoint: Got RTPOutputStartedEv

01:03:02.119 INFO ACRoutePoint: Got RTPInputStartedEv

01:03:02.119 INFO ACRoutePoint: Got RTPInputStoppedEv

01:03:02.134 INFO ACRoutePoint: Got RTPOutputStoppedEv

01:03:02.134 INFO ACPilotRP: 555: CallID: 16777577 CallCtlTermConnHeldEv

2 Replies 2

pwlnw
Level 1
Level 1

Ok, i found in documentation :

" The attendant console only broadcasts calls to attendants that are set up as user/line number hunt group members in the broadcast hunting pilot point."

How I can broadcast calls without running ac client appication ?

you can use the new Hunt Pilot /hunt list / line group functionality in CCM 4.0 for broadcast hunting instead it doesn't use the AC client