09-24-2004 01:09 AM - edited 03-13-2019 06:26 AM
I configure pilot point,add name of this (pavlos) to the acserver.properties as BROADCAST_HUNTING_PILOT,
after this ,ALL calls to broadcast pilot are sended to MOH .
Other hunting algorims works ok !
What I configure wrong ?
Here is some debug output :
01:03:02.040 DEBUG DN: 1021 Set: Active
01:03:02.040 DEBUG DN: 555 Set: Ringing
01:03:02.072 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 CallActiveEv [#14]
01:03:02.072 INFO ACPilotRP: 555: CallID: 16777577 ConnCreatedEv
01:03:02.072 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 ConnInProgressEv 555 [#16]
01:03:02.072 INFO ACPilotRP: 555: CallID: 16777577 CallCtlConnOfferedEv
01:03:02.072 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 ConnConnectedEv 1021 [#19]
01:03:02.087 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 ConnAlertingEv 555 [#21]
01:03:02.087 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 CallCtlConnAlertingEv 555 [#22]
01:03:02.087 INFO ACPilotRP: 555: CallID: 16777577 TermConnCreatedEv
01:03:02.087 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 TermConnRingingEv pavlos [#24]
01:03:02.087 INFO ACPilotRP: 555: CallID: 16777577 CallCtlTermConnRingingEv
01:03:02.103 INFO ACRoutePoint: Got CiscoMediaOpenLogicalChannelEv
01:03:02.119 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 ConnConnectedEv 555 [#27]
01:03:02.119 INFO ACPilotRP: 555: CallID: 16777577 CallCtlConnEstablishedEv
01:03:02.119 INFO ACHuntGroupSessions: informCall: 16777577 Action: 1
01:03:02.119 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 TermConnActiveEv pavlos [#29]
01:03:02.119 DEBUG ACPilotRP: 555: Ignoring event CallID: 16777577(P1-ac) 361/1 CallCtlTermConnTalkingEv pavlos [#30]
01:03:02.119 INFO ACRoutePoint: Got RTPOutputStartedEv
01:03:02.119 INFO ACRoutePoint: Got RTPInputStartedEv
01:03:02.119 INFO ACRoutePoint: Got RTPInputStoppedEv
01:03:02.134 INFO ACRoutePoint: Got RTPOutputStoppedEv
01:03:02.134 INFO ACPilotRP: 555: CallID: 16777577 CallCtlTermConnHeldEv
09-24-2004 07:08 AM
Ok, i found in documentation :
" The attendant console only broadcasts calls to attendants that are set up as user/line number hunt group members in the broadcast hunting pilot point."
How I can broadcast calls without running ac client appication ?
09-27-2004 03:44 PM
you can use the new Hunt Pilot /hunt list / line group functionality in CCM 4.0 for broadcast hunting instead it doesn't use the AC client
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide