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Call Center

admin_2
Level 3
Level 3

‎07-01-2002 07:04 PM - edited ‎03-12-2019 07:33 PM

Hi!

I am tasked in designing a call center for our company, can you help me design this particular network. Is there a particular web site where I can view a checklist that will enable me to design this setup?

Regards,

Raul Caballegan

Network Specialist

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2r-reeder
Level 1
Level 1

‎07-02-2002 06:29 AM

That's no small request! Are you talking about IPCC or are you starting from scratch? Email me at rick_reeder@dell.com to discuss further.

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s.bguelin
Level 1
Level 1

‎08-08-2003 01:34 AM

Hi,

I seek a formula in order to measure the number of agents which it is necessary for a call center, the known elements are the average number of calls and the time of conversation. What I miss it is the average rate of production that alloued to an agent...

Regards,

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