Call coverage

[NAVIN PARWAL]

Folks,

Slightly confussed about call coverage. Read the documentation and i undertand the concept when it comes to hunt groups in general.

But, when we are talking about Attendant console. It does not make sense. I am trying to achive a simple thing and it does not seem to work using this concept.

Have 4 lines assigned to attendent console. I want to forward to a specific extension if the AC is not on her/his desk. so i went and typed the extension i want the call forwarded to on the fourth line internal coverage field, but it does not seem to work. The system basically ignored forward busy and forward no answer and call coverge parameters for that line just because it is part of the hunt group.

what is the significance of having call coverage at line level if it is never active?

Thanks

[Chris Deren]

What are you trying to accomplish? How many attendants do you have? In the attendant hunt group configuration under user member information you list the users and line numbers, if one line is busy it goes to the next, and so on. You can list all the attendants here and all their line. Remember that an agent has to be signed in to the application in order for a call to be presented to her.

[srichardson]

This may help you if I read your question right. You cannot use call forwarding on lines that are associated with Attendant console.

http://www.cisco.com/en/US/products/sw/voicesw/ps555/products_installation_and_configuration_guide09186a0080176f6e.html#wp1025076