Call did not go through

[bahman.tajkarimi]

Hello guys,

I dial 212-798-5086 and get a message stating " your call did not go through". This is a DID number. Could someone please help me to resolve this issue? The extensions are already created on the CMM. Here's the configuration for the Gateway:

control-plane

!

!

voice-port 2/0

connection plar 3705

description #### SRST Backup Lines ####

!

voice-port 2/1

connection plar 3705

description #### SRST Backup Lines ####

!

!

dial-peer cor custom

!

!

!

dial-peer voice 101 pots

preference 1

destination-pattern 9T

direct-inward-dial

port 2/0

!

dial-peer voice 102 pots

preference 2

destination-pattern 9T

port 2/1

!

dial-peer voice 103 pots

preference 3

destination-pattern 9T

!

dial-peer voice 104 pots

preference 4

destination-pattern 9T

!

dial-peer voice 201 voip

destination-pattern 3705

session target ipv4:172.16.XXX.253

incoming called-number .

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

!

call-manager-fallback

max-conferences 4

limit-dn 7960 3

ip source-address 172.16.XXX.254 port 2000

max-ephones 24

[Chris Deren]

I am assuming you are making outbound call from CCM and the message is "Your call cannot be connected as dialed ..." right?

Are incoming calls working properly? Is it only that one number that is giving you the issue? Are your route patterns, route lists, groups, GWs configured properly in CCM?

Chris

[bahman.tajkarimi]

I am dialing 212-798-5086 (a number in NYC) from Boston and the message is " your call did not go through". Everything is configured in CCM and we can dial any numbers in anywhere. The above number is a DID number in our NY office. I know that I don't have a dialpeer matching this numbers in the NY Gateway and need help to configure that. Could you please let me know which dial-peer in NY GW is going to match the number 212-798-5086?

Thanks,

[alai]

A couple of things to point out:

1. You don't need the direct-inward-dial command under dial-peer voice 101 pots.

2. If I understand this correctly, you're dialing 912127985086 on the phone and it's supposed to be forwarded out port 2/0 or 2/1 depending on availability. If that's the case, try to add forward-digits 11 command under the dial-peer voice 101 and 102 pots. I believe what's happening is that all the dialed digits are being passed on to the FXO port, which means including the 9. You'll want to drop it off, so by saying forward-digits 11, you're including 11 digits from the right.

Bottom line is I believe your dial-peer is being matched, but all the digits including the 9 is being sent to the pots line. Forward-digits 11 would be a workaround for that.