Call Forward Issue

[mmelbourne]

If A calls B and B has a Call Forward All to C, then C cannot transfer back to B (this functionality was available in the customer's legacy PBX). Is there a workaround?

[l.mourits]

Sounds to me like you want to have some boss/secretary setup. If so, you should look into IPMA, see:

http://www.cisco.com/en/US/products/sw/voicesw/ps5015/products_user_guide_chapter09186a00801eba18.html

Hope it helps,

Leo

[tbramwe]

Matthew:

I am guessing C is trying to transfer to B's voicemail, since all calls are forwarded otherwise.

What we did to overcome this was implement a blind "*" option to transfer all calls to voicemail. If a user in the cluster transfers a call to B's number, preceded by the * key it will route directly to their VM greeting.

Hope that helps.

Tom