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call handler extension cant be dialed?

shaun.white
Level 1
Level 1

Hello

I setup a callhandler to be my AA...extension 5051....when i dial it from my phone i get that extension cant be dialed consult my directory...any ideas to whats preventing this? The phone im calling from has a full access CSS...

TIA

1 Reply 1

PATRICK ALAND
Level 1
Level 1

Do you have a dummy phone with extension 5051 created (and set to CFwdAll to vmail)?

Callmanager doesn't have any concept of the callhandlers on Unity unless you create a dummy phone or route point with the DN.