Call Monitoring

[tom.brockman]

I have found several NetPro postings that indicate CUCM 6.1 will support call monitoring. I have found a few Cisco documents that provide an overview of the technology and provide a diagram.

Can anyone point me to any documentation explaining how to actually enable and configure this feature?

Thanks in advance for any help.

[parshah]

Hi,

To take advantage of the Call Monitoring feature, you are going to need to integrate CUCM with another application that uses CTI and/or JTAPI/TSP. In short you can monitor calls if you have IPCC integrated with CUCM.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html#wp1054119\

Thanks,