We have multiple locations where calls come in from the PSTN and there are 3 people who answer the calls. Most of these locations have 4 FXO ports for the PSTN connections. There is a primary phone # customers call, and the calls roll over these 4 lines. For example, if line 1 is busy, the call goes to line 2, etc.
The question is, what is the preferrd method to route these calls to the 3 receptionists?
Currently each receptionist has a shared line, for example 4600, that rings on each phone when a customer calls. This way any of the receptionists can pick up the call. We've run into some problems when 2 calls to this extension are placed on hold by different receptionists.
We've also tried using hunt groups to do a broadcast to all the receptionist's extensions. However, it's nice to see if a call is from an outside customer, rings on 4600, or an internal call to the receptionists personal extension.
