Hi There, CUCM 8.0(3) with PRI (MGCP), UCCE 8.0(3). The customer wants to block some incoming call's CLID displayed on the agent ip phone, CAD, and CDR. We tested with some translation pattern for incoming queue calls, the CLID can be not displayed on agent ip phones, but those CLIDs are still displayed on CAD as well as recorded in CDR. How can we make this CLID: (1) not be recorded in CDR? (2) not displayed in CAD? Thanks, JJ ... View more

Hi There, CUCM version 8.0(3). The customer wants on the calling party ip phone to display the called-party number instead of the call-forwarded number when called destination user setup call-forward-all to another number (cell phone, another extension, etc). Phone A calling Phone B, Phone B setup call-forward-all to Cell phone number or another Phone C's number. Normally on Phone A, will display cell phone number or phone C's number (call-forwarded), How can we display Phone B's number when Phone A dails Phone B? Thanks JJ ... View more

Hi There, We are doing upgrading from CUCM 6.1(5) with UCCX 7.x to CUCM 8.6(2a)SU2 with UCCX 8.5(1). The customer is using extension mobility option for the UCCX Agent to logon CAD. On CUCM 6.1(5) this option is working well. After we did the upgrade to version 8.6(2a)SU2, some agents could not logon the CAD anymore, and got the error message such as "Login failed due to a configuration error with your phone and JTAPI or Unified CM. Contact your administrator." We double checked those being not able to logon agents' device profile/user profile, RMUSer configuration, all is okay but somehow those agents can not logon the CAD. I just happenedly tried to move the phone button of the UCCX agent extension from one button to another, and the agent can successfully logon the CAD. I understand that there are a few bugs on this version CUCM with EM/CAD combination, but could anyone help to point out the workaround I did related to Cisco bugs? Thanks, JJ ... View more

Hi, CUCM 8.x integrated with Active Directory, the phone number format at the AD is 123-456-7890 with the dash "-" added. The CUCM IP Phone format will be the last 5-digits of the above format. From the directory we can select to call by the above format (123-456-7890) by translation patterns to last 5-digits. Now the IPT has CUP 8.5 integrated, and we would like the end-user phone to see the other user's phone status from the phone directory. I am trying to using the calling party transformation patterns to translate the format 123-456-7890 to the last 5-digits. However the calling party transformation pattern will not accept the dash "-" in the patterns. I understand one way to solve this is to ask the AD administrator to change the phone format to remove the dash "-", but it will involve a lot management tasks. Just wonder if anyone can tell me to deal with above requirement: from the phone directory to see the phone status with the format 123-456-7890 with the phone DN format: last 5-digits. Thanks, JJ                   ... View more

Hi, Try to setup a corporate speed dials like the followings, but it can only work for the speed dials entries no more than 32 entries. How can we setup this xml service so that the entries can exceed 32? or have the similar option as Corporate Directory service "more" options when entries exceed 32? CUCM version 7.x. - < CiscoIPPhoneDirectory > < Title > Cisco Corporate Speed Dials Directory </ Title > - < DirectoryEntry > < Name > Shze Chew Lee </ Name > < Telephone > 140 </ Telephone > </ DirectoryEntry > - < DirectoryEntry > < Name > Sherman Scholten </ Name > < Telephone > 130 </ Telephone > </ DirectoryEntry > - < DirectoryEntry > < Name > Josh Bottum </ Name > < Telephone > 186 </ Telephone > </ DirectoryEntry > </ CiscoIPPhoneDirectory > Thanks, ... View more

Hi Cisco 6921 phones with CUCM 7.1(3). The customer experienced this issue: When the incoming call ringing, the end-user can see the calling number and the caller's name. but if the end-user going to call history button for missed or received call, the phone just displayed the caller name, there is no option to display the caller's number. Can anyone let me know what I miss or the end-user miss when using this phone? Thanks, JJ ... View more