camp-on with 3.3.3

[joshw]

We are converting a customer from a Rolm Siemens to AVVID. I'm getting killed about the rolm camp-on feature where users on the rolm can camp a call on someones line and then when the user becomes available, the call get's routed to the user. Is there any way to make this happen or is it a future feature? Callback is not cutting it for this requirement.

[gillins]

Callmanager does not call it call it camp-on. but they do have a callback feature. it takes a little bit to set it up it is not on by default. let me know if you need some more information.

thanks

scott

[ischarcm]

Scott, can you get me some general information on how to setup? Do you know also how this handles a forward busy target to voicemail? Can you still hitcall back then if you go into someones unity because they are on their line.. then will it call you back??

Thanks

[gillins]

I can not remember the exact process. but I believe that you just have to make sure the the soft key for call back is in the soft key template for the phone. I did some testing and you can only activate the feature while the phone is ringing before voice mail picks it up.