cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
402
Views
0
Helpful
2
Replies

Cannot import existing exchange user into Unity

scoe
Level 1
Level 1

Unity unified messaging system with subscriber mailboxes on seperate exchange 5.5 server. All subscribers can be viewed ok in SA Admin and you can add a new subscriber manually and the recipient gets created in the exchange server ok. But if you try to import an existing exchange user it doesn't show the exchange server in the drop down box and if you search for users to added it comes back with none.

We used to be able to do it but now. some work was done on the domain but not on exchange or Unity.

Existing subscribers are fine, ie can leave messages, pick up messages and MWI is ok.

Just can't import users from exchange.

2 Replies 2

Hin Lee
Cisco Employee
Cisco Employee

What is the version of Unity?

What is the error message on the web page when you have this problem?

Are there any events in the app logs when you do this?

Unity is version 3.0(2).

No error message as such, it just has no exchange servers listed in the drop down box.

Lot's of events going back a few weeks, but not sure when it broke. Some examples from the app log....

Event Type: Warning

Event Source: AvDirSynch_MC

Event Category: Warning

Event ID: 1057

Date: 31/01/2005

Time: 09:35:39

User: N/A

Computer: UN003FF

Description:

Skipping synchronization cycle due to error connecting to LDAP server. Ensure that the server is accessible, Exchange services are running on the server, and the monitor service account is configured correctly.

LDAP Diagnostic Info:

Server: GI_NT1

Port: 379

LDAP Call: ldap_bind_s

LDAP Error Code: LDAP_SERVER_DOWN

User Context: GOVAN2000\Administrator

Event Type: Error

Event Source: Userenv

Event Category: None

Event ID: 1000

Date: 31/01/2005

Time: 10:15:34

User: NT AUTHORITY\SYSTEM

Computer: UN003FF

Description:

Windows cannot obtain the domain controller name for your computer network. Return value (59).

Event Type: Warning

Event Source: AvMiu_MC

Event Category: Warning

Event ID: 521

Date: 31/01/2005

Time: 10:23:48

User: N/A

Computer: UN003FF

Description:

Component Miu: Thread 0x00000A04 had a Failure on Port 8 in Method CAvTSPAbstraction::Selsius_SetMWI()

DESCRIPTION: HardFailure from lineDevSpecific.

DETAILS:

DestAddress: 2015

Messages: 0

State: OFF

ErrorCode: 0x8000004B.

Event Type: Error

Event Source: Winlogon

Event Category: None

Event ID: 1008

Date: 01/02/2005

Time: 12:56:02

User: N/A

Computer: UN003FF

Description:

The enterprise root certificate store could not be updated. (0x80070057) The parameter is incorrect.

.

Event Type: Error

Event Source: Winlogon

Event Category: None

Event ID: 1009

Date: 01/02/2005

Time: 12:56:02

User: N/A

Computer: UN003FF

Description:

The NT Smartcard authentication certificate store could not be updated. (0x80070057) The parameter is incorrect.

.

Event Type: Information

Event Source: AvWM_MC

Event Category: Warning

Event ID: 29003

Date: 01/02/2005

Time: 12:56:22

User: N/A

Computer: UN003FF

Description:

GI_NT1 has gone offline

Event Type: Warning

Event Source: AvExchangeMonitor_MC

Event Category: Run

Event ID: 1019

Date: 01/02/2005

Time: 12:56:35

User: N/A

Computer: UN003FF

Description:

Server GI_NT1 currently off-line.

Event Type: Error

Event Source: AvRdbSvr_MC

Event Category: Startup

Event ID: 21000

Date: 01/02/2005

Time: 01:06:07

User: N/A

Computer: UN003FF

Description:

Last Category Failed connecting to underlying database using: provider=SQLOLEDB;driver={SQL Server};Data Source=UN003FF;Initial Catalog=UnityDb;Integrated Security=SSPI: 80004005

Event Type: Error

Event Source: AvCs_MC

Event Category: None

Event ID: 100

Date: 01/02/2005

Time: 01:06:19

User: N/A

Computer: UN003FF

Description:

Exception occurred and handled in File: h:\commsvr\Sources\dal\DalDb\AvRdbSvr\AvRdbRowsetImpl.h at Line: 340 - Error: 80004005H Call stack:

0x5E0835BD AvRdbSvr.dll:

0xFEDCBA98 : :

0x89ABCDEF : :

0x77D5298F RPCRT4.DLL: RpcRevertToSelf + 858 bytes

Event Type: Error

Event Source: AvCsServices_MC

Event Category: Error

Event ID: 1102

Date: 01/02/2005

Time: 01:55:15

User: N/A

Computer: UN003FF

Description:

Gateway: The call to Directory::FindByDomainAndName failed with [0x0000054B] for the NT account: [GOVAN2000\Administrator]

Event Type: Error

Event Source: AvCsServices_MC

Event Category: Error

Event ID: 1100

Date: 01/02/2005

Time: 01:55:19

User: N/A

Computer: UN003FF

Description:

Gateway: Error [0x80004005] retrieving mailboxes associated with NT account : [GOVAN2000\Administrator]