02-17-2005 09:17 AM - edited 03-13-2019 08:04 AM
Unity unified messaging system with subscriber mailboxes on seperate exchange 5.5 server. All subscribers can be viewed ok in SA Admin and you can add a new subscriber manually and the recipient gets created in the exchange server ok. But if you try to import an existing exchange user it doesn't show the exchange server in the drop down box and if you search for users to added it comes back with none.
We used to be able to do it but now. some work was done on the domain but not on exchange or Unity.
Existing subscribers are fine, ie can leave messages, pick up messages and MWI is ok.
Just can't import users from exchange.
02-17-2005 06:58 PM
What is the version of Unity?
What is the error message on the web page when you have this problem?
Are there any events in the app logs when you do this?
02-18-2005 02:27 AM
Unity is version 3.0(2).
No error message as such, it just has no exchange servers listed in the drop down box.
Lot's of events going back a few weeks, but not sure when it broke. Some examples from the app log....
Event Type: Warning
Event Source: AvDirSynch_MC
Event Category: Warning
Event ID: 1057
Date: 31/01/2005
Time: 09:35:39
User: N/A
Computer: UN003FF
Description:
Skipping synchronization cycle due to error connecting to LDAP server. Ensure that the server is accessible, Exchange services are running on the server, and the monitor service account is configured correctly.
LDAP Diagnostic Info:
Server: GI_NT1
Port: 379
LDAP Call: ldap_bind_s
LDAP Error Code: LDAP_SERVER_DOWN
User Context: GOVAN2000\Administrator
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Date: 31/01/2005
Time: 10:15:34
User: NT AUTHORITY\SYSTEM
Computer: UN003FF
Description:
Windows cannot obtain the domain controller name for your computer network. Return value (59).
Event Type: Warning
Event Source: AvMiu_MC
Event Category: Warning
Event ID: 521
Date: 31/01/2005
Time: 10:23:48
User: N/A
Computer: UN003FF
Description:
Component Miu: Thread 0x00000A04 had a Failure on Port 8 in Method CAvTSPAbstraction::Selsius_SetMWI()
DESCRIPTION: HardFailure from lineDevSpecific.
DETAILS:
DestAddress: 2015
Messages: 0
State: OFF
ErrorCode: 0x8000004B.
Event Type: Error
Event Source: Winlogon
Event Category: None
Event ID: 1008
Date: 01/02/2005
Time: 12:56:02
User: N/A
Computer: UN003FF
Description:
The enterprise root certificate store could not be updated. (0x80070057) The parameter is incorrect.
.
Event Type: Error
Event Source: Winlogon
Event Category: None
Event ID: 1009
Date: 01/02/2005
Time: 12:56:02
User: N/A
Computer: UN003FF
Description:
The NT Smartcard authentication certificate store could not be updated. (0x80070057) The parameter is incorrect.
.
Event Type: Information
Event Source: AvWM_MC
Event Category: Warning
Event ID: 29003
Date: 01/02/2005
Time: 12:56:22
User: N/A
Computer: UN003FF
Description:
GI_NT1 has gone offline
Event Type: Warning
Event Source: AvExchangeMonitor_MC
Event Category: Run
Event ID: 1019
Date: 01/02/2005
Time: 12:56:35
User: N/A
Computer: UN003FF
Description:
Server GI_NT1 currently off-line.
Event Type: Error
Event Source: AvRdbSvr_MC
Event Category: Startup
Event ID: 21000
Date: 01/02/2005
Time: 01:06:07
User: N/A
Computer: UN003FF
Description:
Last Category Failed connecting to underlying database using: provider=SQLOLEDB;driver={SQL Server};Data Source=UN003FF;Initial Catalog=UnityDb;Integrated Security=SSPI: 80004005
Event Type: Error
Event Source: AvCs_MC
Event Category: None
Event ID: 100
Date: 01/02/2005
Time: 01:06:19
User: N/A
Computer: UN003FF
Description:
Exception occurred and handled in File: h:\commsvr\Sources\dal\DalDb\AvRdbSvr\AvRdbRowsetImpl.h at Line: 340 - Error: 80004005H Call stack:
0x5E0835BD AvRdbSvr.dll:
0xFEDCBA98
0x89ABCDEF
0x77D5298F RPCRT4.DLL: RpcRevertToSelf + 858 bytes
Event Type: Error
Event Source: AvCsServices_MC
Event Category: Error
Event ID: 1102
Date: 01/02/2005
Time: 01:55:15
User: N/A
Computer: UN003FF
Description:
Gateway: The call to Directory::FindByDomainAndName failed with [0x0000054B] for the NT account: [GOVAN2000\Administrator]
Event Type: Error
Event Source: AvCsServices_MC
Event Category: Error
Event ID: 1100
Date: 01/02/2005
Time: 01:55:19
User: N/A
Computer: UN003FF
Description:
Gateway: Error [0x80004005] retrieving mailboxes associated with NT account : [GOVAN2000\Administrator]
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