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We have a customer in France using the standard music on hold file that comes with CME called music-on-hold.au. It is definately royalty free bt the French copyright authorities are asking for proof (i.e. an official document from ...
Hi All,CME version 7.0(1) with extension mobility. Just been upgrade from 4.2 and now when user logs into the phone ays "logging in" as usual but when the profile comes up the "logging in" message stays on the phone screen until they press exit. Then...
We have a CM 4.1(3) cluster which is 6 x subscribers, 1 x publisher, 1 x TFTP server. CallManager service is only running on the subscribers, not on the publisher or TFTP server.The MoH Audio Translator is not configured on any of the servers yet but...
Hi,We have a department who use a simple hunt group (CallManager 4.1(3)) and need reporting on the number of calls and number of abandoned calls that are hitting the hunt group and associated phones.Does anyone know of how to do this simply in CallMa...
Thanks for looking into this. Actually, my problem is resolved but I can’t tell you exactly how. I ended up creating another AXL application user with the exact same role and it worked with that without error. I then put it back to the original AXL a...
I have just configured Mobile Connect on a ACD line and tested it and it seems to work fine The Agent phone rings then if not answered the mobile rings, the call is answered. Call is seen on the Agent phone aswell and in CAD and the call gets includ...
