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CAR installation fails with Call Manager V3.2(2c)

scoe
Level 1
Level 1

‎01-29-2003 05:54 AM - edited ‎03-12-2019 10:28 PM

Call Manager is at version 3.2(2c) SPG. Try to install CAR plug in but install stops with following message.

"Publisher Database not Found Cannot continue the installation"

Help please!

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0 Helpful
5 Replies 5

daveg
Level 1
Level 1

‎01-29-2003 08:46 AM

Hi,

I have installed CAR this week with CM V3.2(2c) spG on two platforms. No problems.

Have you an install log at c:/CiscoWebs/CAR_Install_Log?

Dave

0 Helpful

scoe
Level 1
Level 1
In response to daveg

‎01-30-2003 01:22 AM

There is a log but it does give much more info......

**************************************************

1-28-2003 15:02:24 : CAR Installation called with parameter ''

1-28-2003 15:02:24 : Setting the Installation mode to 'USER FRIENDLY'

1-28-2003 15:02:24 : Starting the Installation

1-28-2003 15:02:24 : Checking for Installation Requirements - Starts

1-28-2003 15:02:24 : Checking for Installation Requirements - Ends

1-28-2003 15:02:24 : Initializing Setup - Starts

1-28-2003 15:02:24 : Initializing Setup - Ends

1-28-2003 15:02:24 : Setting up screen display - Starts

1-28-2003 15:02:25 : Setting up screen display - Ends

1-28-2003 15:02:25 : Retrieving Registry Information - Starts

1-28-2003 15:02:25 : Retrieving Registry Information - Ends

1-28-2003 15:02:25 : Checking if the server is publisher - Starts

1-28-2003 15:02:25 : ERROR ---> Publisher database not found. Cannot continue Installation..

1-28-2003 15:02:34 : Aborting CAR Installation

1-28-2003 15:02:34 : Deleting Temporary Files

**************************************************

....and it definately is a Publisher

0 Helpful

scoe
Level 1
Level 1
In response to daveg

‎01-30-2003 01:31 AM

I installed CAR successfully on another Call Manager. The only difference I notice between the two is that the one that fails has databases CCM0304 and CCM0305. The succesful install has databases CCM0301 and CCM0302.

0 Helpful

daveg
Level 1
Level 1
In response to scoe

‎01-31-2003 04:43 AM

You should have: -

**************************************************

1-24-2003 11:21:48 : CAR Installation called with parameter 'SILENT'

1-24-2003 11:21:48 : Setting the Installation mode to 'SILENT'

1-24-2003 11:21:48 : Starting the Installation

1-24-2003 11:21:48 : Checking for Installation Requirements - Starts

1-24-2003 11:21:48 : Checking for Installation Requirements - Ends

1-24-2003 11:21:48 : Initializing Setup - Starts

1-24-2003 11:21:48 : Initializing Setup - Ends

1-24-2003 11:21:48 : Retrieving Registry Information - Starts

1-24-2003 11:21:48 : Retrieving Registry Information - Ends

1-24-2003 11:21:48 : Checking if the server is publisher - Starts

1-24-2003 11:21:48 : Checking if the server is publisher - Ends

1-24-2003 11:21:48 : Checking for ART Installation - Starts

1-24-2003 11:21:48 : New version is CAR3.2(0.20)

1-24-2003 11:21:48 : New CAR Database Version is 3.2(0.2)

1-24-2003 11:21:48 : Setup detected CAR version 3.2(0.20) running in the system

1-24-2003 11:21:48 : Setup has detected CAR version 3.2(0.20) on this computer. Setup is reinstalling 3.2(0.20)

1-24-2003 11:21:48 : Checking for ART Installation - Ends

1-24-2003 11:21:48 : Checking for DirUser and JNDI components - Starts

1-24-2003 11:21:48 : Checking for DirUser and JNDI components - Ends

1-24-2003 11:21:48 : Checking for Disk Space - Starts

1-24-2003 11:21:48 : Checking for Disk Space - Ends

1-24-2003 11:21:48 : Stopping IISAdmin service - Starts

1-24-2003 11:21:53 : Stopping IISAdmin service - Ends

1-24-2003 11:22:09 : Copying installation files - Starts

1-24-2003 11:22:16 : Copying installation files - Ends

1-24-2003 11:22:16 : Creating virtual directory - Starts

1-24-2003 11:22:22 : Executing carfilter.js script - Starts

1-24-2003 11:22:22 : Executing carfilter.js script - Ends

1-24-2003 11:22:22 : Creating virtual directory - Ends

1-24-2003 11:22:22 : Getting CCM Connection Information - Starts

1-24-2003 11:22:22 : Getting CCM Connection Information - Ends

1-24-2003 11:22:22 : Building SQL script files - Starts

1-24-2003 11:22:47 : Building SQL script files - Ends

1-24-2003 11:22:47 : Checking for CAR database - Starts

1-24-2003 11:22:47 : Checking for CAR database - Ends

1-24-2003 11:22:47 : Updating CAR database - Starts

1-24-2003 11:22:48 : Existing CAR Database Version is 3.2(0.2)

1-24-2003 11:22:48 : New CAR Database Version is 3.2(0.2)

1-24-2003 11:22:57 : Updating CAR database - Ends

1-24-2003 11:23:28 : Creating INI file for CAR - Starts

1-24-2003 11:23:28 : Creating INI file for CAR - Ends

1-24-2003 11:23:28 : Setting up Tomcat for CAR - Starts

1-24-2003 11:23:28 : Removing CAR Filter Registry Entries - Starts

1-24-2003 11:23:28 : Removing CAR Filter Registry Entries - Ends

1-24-2003 11:23:28 : Setting up Tomcat for CAR - Ends

1-24-2003 11:23:28 : Updating registry for Tomcat - Starts

1-24-2003 11:23:28 : Updating registry for Tomcat - Ends

1-24-2003 11:23:28 : Updating regisrty for CAR - Starts

1-24-2003 11:23:28 : Updating regisrty for CAR - Ends

1-24-2003 11:23:28 : Installing and Starting Tomcat service - Starts

1-24-2003 11:23:28 : Removing existing service...

1-24-2003 11:23:28 : Installing the service...

1-24-2003 11:23:38 : Installing and Starting Tomcat service - Ends

1-24-2003 11:23:38 : Installing and Starting Scheduler serive - Starts

1-24-2003 11:23:38 : Removing existing service...

1-24-2003 11:23:38 : Installing the service...

1-24-2003 11:23:47 : Installing and Starting Scheduler serive - Ends

1-24-2003 11:23:47 : Starting IISAdmin services - Starts

1-24-2003 11:24:22 : Starting IISAdmin services - Ends

1-24-2003 11:24:22 : Since RemovePreviousSettings needs IIS to be started, now we are starting IIS unconditionally and stopping it here again if install is SILENT

1-24-2003 11:24:22 : Stopping IISAdmin service - Starts

1-24-2003 11:24:37 : Stopping IISAdmin service - Ends

1-24-2003 11:24:48 : CAR has been installed sucessfully

**************************************************

My CM db is CCM0301 also. Time for TAC's input....

0 Helpful

scoe
Level 1
Level 1
In response to daveg

‎02-03-2003 05:50 AM

The solution to this is to make sure that some registry keys are set......

"HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\DBL". The key DBL should have two values "DBConnection0" and "PrimaryCDRServer" with data as given below.

DBConnection0 : "DRIVER={SQLServer};SERVER=;DATABASE=".

PrimaryCDRServer: "DRIVER={SQLServer};SERVER=;DATABASE=".

MAke sure these are the same.

0 Helpful
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