CCM 4.1(2) Time of Day Routing

[oliver-jones]

I'm looking at utilising the new ToDR available in 4.1. The system guide explains that

'Time-of-Day routing routes calls to different locations based on the time of day when a call is made. For example, during business hours, calls can route to an office, and after hours, calls can go directly to a voice-messaging system or to a home number. '

How can you steer the call to voicemail after outside the time period. Is the only way to have two appearances of the DN in different partitions and have the second partition constantly forwarded to VM?

That could prove labour intensive for large role outs,

Any suggestions would be much appreciated

Kind Regards

[paul.harrison]

Oliver,

Yes and no.

You wouldn't normaly set every DID number to go to voicemail after hours, you would typicaly allow users to manager their own numbers. For business centric numbers like reception or a department pilot number, yes you may set them up for different destinations, but this is no different to what you may have to manage on a typical PBX.

Don't forget you are not forced to use time of day routing, it's just there if you need it. If your customers want you to implement EVERY feature for them them you need to charge them accordingly.

You'll probably find that most deployments will only require a handful of time sensitive inbound destination changes, even large deployments, it's more likely to be call barring levels that change on time.

Paul