CCM service stopped unexpectedly

[chkt1]

Hi,

CCM: 3.1

Could anyone experience that the Pub CCM service stopped suddenly (just CallManager Service in control centre). Any idea?

the application error is showed below

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Cisco CallManager Error None 3 N/A PUBCCM "Error: CallManagerFailure - Indicates some failure in the Cisco CallManager system.

Host name of hosting node.: PUBCCM

IP address of hosting node.:

Reason code.: 3

Additional Text [Optional]:

App ID: Cisco CallManager

Cluster ID: PUBCCM-Cluster

Node ID:

Explanation: This alarm indicates that some failure occurred in the Cisco CallManager system.

Recommended Action: Monitor for other alarms and restart Cisco CallManager service, if necessary.. "

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[amansharma]

Hi

Could u anayalze the detailed ccm and sdl traces for the time when this error was genertaed in the App log .The app log gives u the time and also tells u about the node id as well ,which is the ccm server ,so u could gather these traces from there and start looking in that those and check what caused this crash.

Thanks

Aman

[chkt1]

Hi,

I have not started any trace, but watched the Dr watson log and noticed the fault information about ccm.exe

------------------------

*----> Task List <----*

3860 ccm.exe

.....

function: CoInstall

FAULT ->77ac33c9 8b08 mov ecx,[eax] ds:00000754=????????

------------------------

Could anyone know the meaning of the fault information?

Thanks for help