Cisco CM users can't dial after Directory Search

[TODD BERGMAN]

Cisco Call Manager 4.1.2

Users who use the Corporate Directory to search for other users, cannot dial a any users after a search. Extension numbers associated to the searched user do not show up as well. I know other versions of Call Manager this just worked out of the box. Is there something I need to configure?

Nothing happens, no reorder tone nothing it does not dial.

Anyone any ideas?

[sezaar]

this replay only for the record if someone face same issue, bcz i think it solved for you by now

make sure that you add the directory number ( DN) extension in the user itself at the place called telephone number

user managment--> End user --> user X --> user information and write down the DN at telphone number